Variable Product Image not loading

  • Hi Team,

    So recently I updated my woocommerce and found an issue.

    The image that used to change on click of a variable selection has stopped working. The image still stays of the featured product. Hence customer is unable to find out what product he/she buying looks like.

    Could you help me with that issue as I see many forums talking about it but none giving a solution to the problem.

    Please check on any variable product as my site has 90% of them as variable.

    https://www.habbana.com

    Thanks

    https://www.ads-software.com/plugins/woocommerce/

Viewing 9 replies - 1 through 9 (of 9 total)
  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    I checked this product and I do see the additional images that should load in the html of the page.

    Try switching to a default theme like TwentySixteen to see if the issue still exists. If so, it may be a problem/conflict with your theme that is not allowing the images to switch.

    Thread Starter aakashbatra

    (@aakashbatra)

    I am in touch with the theme too regarding the same.

    But I did try without the theme also in TwentyFourteen.

    The problem still persist.

    If you notice in the product you saw. When you select a variable and click on the image for the zoom, the variable product does show the variable image.

    Its just not loading in the front end. Can this be after the update of wordpress?

    Plugin Contributor Mike Jolley

    (@mikejolley)

    Try without the cloudfront extension.

    Thread Starter aakashbatra

    (@aakashbatra)

    Hi,

    This is something new that came to me.

    I tried the same product on Safari.

    The price of the product is not visible but the image changing is working perfectly.

    Mozilla / Chrome – Price comes good, image doesn’t change
    Safari – Image comes good, Price not visible
    IE – some other issues itself, where site doesn’t load properly

    I am just starting to check with cloudfront also

    Plugin Support RK a11n

    (@riaanknoetze)

    I’ve just had a look at the link of Jesse above, and the variation image switching does seem to be working for me as expected when using Mac / Chrome. The same goes for Mac / Safari – they are a bit slow in changing however…

    Thread Starter aakashbatra

    (@aakashbatra)

    I tried myself in Mac/Chrome&Safari and it isn’t working for me from two locations too.

    Could you try again once as exactly 15 minutes ago I was updating woocommerce which created different issues and I downgraded it back. So I dint check if this issue was solved during the transit as ‘not being able to add to cart’ was a bigger issue.

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    It isn’t working for me now. Sounds like the update might have resolved the problem though? Staying downgraded is not a long-term solution, so perhaps it would be better to deal with the problems that occur when updating?

    Since thousands of other users aren’t experiencing this issue with WooCommerce, you likely have something specifically on your site causing the problems you speak of.

    Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    Hi,

    I have exactly the same problem on my website
    https://www.lenoeudkipe.com/produit/bandeau-croise/

    Could you tell me how did you fixed it?

    Thanks in advance,

    I had the same problem but over came it by adding an image thumbnail to the description in the variable product

    Product Date – Variations- “Blue Wren” Description

Viewing 9 replies - 1 through 9 (of 9 total)
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