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Resolved fluessigkeit
(@fluessigkeit)

8 years, 7 months ago

https://sharebg.eu/
I have some trouble submitting comments on my site. Once I enter the comment and click “Submit” and it starts loading and then a blank field shows up and the comment does not appear. When I reload the page, there’s no comment submitted. Maybe it has something to do with the single.php in the theme (Huemanic). I didn’t have any problems before with this. I tried switching off some plugins to see if they are not compatible with the theme but it still does not work. If someone please can help me, I am ready to send him the single.php code to see what is the problem.

Thank you in advance

Viewing 5 replies - 1 through 5 (of 5 total)

Moderator t-p
(@t-p)

8 years, 7 months ago

– Unfortunately, your currently used theme is not in the www.ads-software.com/themes/ directory:
https://www.ads-software.com/themes/search/Huemanic/

– These forums are for free themes available in the WordPress theme directory at www.ads-software.com/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial/custom products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See https://codex.www.ads-software.com/Forum_Welcome#Commercial_Products

Thread Starter fluessigkeit
(@fluessigkeit)

8 years, 7 months ago

I’m so sorry, I have written the name of the theme incorrectly. It’s Hueman, not Huemanic and it is in the directory of www.ads-software.com. Does that ease you on helping me or should I just contact the developers. I’ll be very thankful if I didn’t have to do that.

Moderator t-p
(@t-p)

8 years, 7 months ago

I have written the name of the theme incorrectly. It’s Hueman, not Huemanic

I recommend asking in this theme’s dedicated support sub-forum for better results so its developers and users can help you with this:
https://www.ads-software.com/support/theme/hueman

Thread Starter fluessigkeit
(@fluessigkeit)

8 years, 7 months ago

Thank you very much ??

Moderator t-p
(@t-p)

8 years, 7 months ago

You are welcome ??

continue here: https://www.ads-software.com/support/topic/submitting-comment-error-1?replies=1

Viewing 5 replies - 1 through 5 (of 5 total)

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Submitting comment error

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