Facebook count suddenly dropped to 0

Hello there,

Thank you for writing in.

With the change in facebook graph API to version 2.7 the share count that we are using is no longer supported due to which the counts are appearing zero but we have already released an update of a plugin with this bug fix. Have you updated the plugin to version 4.1.8? If yes and still the counter is not working then please create a facebook APP and enter the facebook APP id and facebook APP secret in the miscellaneous settings then the counter should work fine.

But if you have enabled the cache please clear the cache after entering the APP id and APP secret.

Thanks

We are also seeing this.

We have updated to 4.1.8 and made the facebook APP id and facebook APP secret. Will this reset the counts to 0? We have cleared the cache.

See https://www.lightmakers.org/

Thanks for any help!

Hello THRIVE,

Do you mean still you are not getting any facebook share counts and all are showing zero after adding the facebook APP id and APP secret in the miscellaneous settings and doing the clearing of the cache? Have you made the facebook app live?

If you are having difficulty in setting us the facebook app please go to this link for the details about the app creation.
https://demo.accesspressthemes.com/wordpress-plugins/accesspress-social-share/

No, the share counters will not reset to 0 by any means because the share counts are stored in the respective social media server and we are just pulling the value from respective server.

Thanks

Hi,

Thanks for the help!!

I didn’t make the app live which I thought would have been the problem. But they are still not showing counters.

Anything else that could cause that?

I also tried clearing the cache.

Hello there,

Thank you for replying us back.

We have checked on your site and look like you haven’t kept our share buttons. Can you please provide us your site details to our support mail [email protected] so that we can check the issue in details and help you to resolve it as soon as possible.

Thanks

Ahh thanks. We didn’t build the site… It looks like it working on the single post page now.

Hello there,

Thank you for replying us back.

If you liked our plugin please don’t forget to motivate our work by giving us positive rating in www.ads-software.com

Thanks