• Resolved Angie

    (@angiestropp)


    I am unable to do pretty much anything. I click on Updates or Themes or try to edit users… I keep getting this message:
    The afhs.ab.ca page isn’t working
    afhs.ab.ca is currently unable to handle this request.
    I can’t get into Plugins either.
    Any help is appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • what happened before the issue cropped up?
    i see no problems at the site…

    Thread Starter Angie

    (@angiestropp)

    afhs.ab.ca/blog/
    I just started as web support for these guys so I don’t have any information as to what was going on at that time. It looks like the last activity (post) was on October 28, 2015. The site appears OK to the end users.
    The problem is when I log in as Administrator, in the dashboard when I click on Updates or Themes or Plugins or I try to ‘edit’ a page, post or user. I get this message:
    The afhs.ab.ca page isn’t working
    afhs.ab.ca is currently unable to handle this request.

    I have heard of other people having experienced this message and most of those were caused my a plugin or update.
    I am however unable to get into Plugins to systematically disable them to troubleshoot. Is there another way to “temporarily” disable them in any of the files directly? Or is there a way to tell plugins and WordPress to update outside of the dashboard?

    Any suggestions are appreciated.

    There are two ways I know of to disable a plugin outside of the WordPress backend:
    1) using FTP, move the plugin’s folder out of the wp-content/plugins folder
    OR
    2) using filemanager, go into the plugin folder and find the main php module – this is normally the same name as the plugin folder – and rename teh extension from ‘php’ to ‘txt’

    and that will disable the plugin.

    Thread Starter Angie

    (@angiestropp)

    Ah yes, that worked, had 3 plugins that I removed.
    Thank you @juggledad

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘page isn’t working – currently unable to handle this request’ is closed to new replies.