New order emails missing
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Hello,
Not sure if this is theme related (Virtue Premium) or if I should be contacting my host. I am experiencing some issues with my automated order emails. I normally receive an email when I receive new order but they have been missing for 2 days now. I tried to manually generate the email & even that doesn’t work. I created a test order to see if “completed order” emails even get generated and nothing. I am not sure what is wrong. I am using the latest version of woocommerce.
JY
Viewing 2 replies - 1 through 2 (of 2 total)
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I tried a test email & received the following output. Can you please let me know how to fix this issue?
Test Message Sent
The result was:bool(false) The full debugging output is shown below: object(PHPMailer)#479 (75) { ["Version"]=> string(6) "5.2.14" ["Priority"]=> NULL ["CharSet"]=> string(5) "UTF-8" ["ContentType"]=> string(10) "text/plain" ["Encoding"]=> string(4) "8bit" ["ErrorInfo"]=> string(43) "SMTP Error: Could not connect to SMTP host." ["From"]=> string(25) "[redacted]" ["FromName"]=> string(17) "Sweetheart Lashes" ["Sender"]=> string(25) "[redacted]" ["ReturnPath"]=> string(0) "" ["Subject"]=> string(44) "WP Mail SMTP: Test mail to [redacted]" ["Body"]=> string(68) "This is a test email generated by the WP Mail SMTP WordPress plugin." ["AltBody"]=> string(0) "" ["Ical"]=> string(0) "" ["MIMEBody":protected]=> string(69) "This is a test email generated by the WP Mail SMTP WordPress plugin. " ["MIMEHeader":protected]=> string(397) "Date: Tue, 30 Aug 2016 16:31:00 +0000 To: [redacted] From: Sweetheart Lashes Subject: WP Mail SMTP: Test mail to [redacted] Message-ID: <0b582744221f682aa607b560e73deaa7[redacted]> X-Mailer: PHPMailer 5.2.14 (https://github.com/PHPMailer/PHPMailer) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit " ["mailHeader":protected]=> string(0) "" ["WordWrap"]=> int(0) ["Mailer"]=> string(4) "smtp" ["Sendmail"]=> string(18) "/usr/sbin/sendmail" ["UseSendmailOptions"]=> bool(true) ["PluginDir"]=> string(0) "" ["ConfirmReadingTo"]=> string(0) "" ["Hostname"]=> string(0) "" ["MessageID"]=> string(0) "" ["MessageDate"]=> string(31) "Tue, 30 Aug 2016 16:31:00 +0000" ["Host"]=> string(24) "smtpout.secureserver.net" ["Port"]=> string(2) "80" ["Helo"]=> string(0) "" ["SMTPSecure"]=> string(0) "" ["SMTPAutoTLS"]=> bool(true) ["SMTPAuth"]=> bool(true) ["SMTPOptions"]=> array(0) { } ["Username"]=> string(25) "[redacted]" ["Password"]=> string(9) "[redacted]" ["AuthType"]=> string(0) "" ["Realm"]=> string(0) "" ["Workstation"]=> string(0) "" ["Timeout"]=> int(300) ["SMTPDebug"]=> bool(true) ["Debugoutput"]=> string(4) "echo" ["SMTPKeepAlive"]=> bool(false) ["SingleTo"]=> bool(false) ["SingleToArray"]=> array(0) { } ["do_verp"]=> bool(false) ["AllowEmpty"]=> bool(false) ["LE"]=> string(1) " " ["DKIM_selector"]=> string(0) "" ["DKIM_identity"]=> string(0) "" ["DKIM_passphrase"]=> string(0) "" ["DKIM_domain"]=> string(0) "" ["DKIM_private"]=> string(0) "" ["action_function"]=> string(0) "" ["XMailer"]=> string(0) "" ["smtp":protected]=> object(SMTP)#438 (13) { ["Version"]=> string(6) "5.2.14" ["SMTP_PORT"]=> int(25) ["CRLF"]=> string(2) " " ["do_debug"]=> bool(true) ["Debugoutput"]=> string(4) "echo" ["do_verp"]=> bool(false) ["Timeout"]=> int(300) ["Timelimit"]=> int(300) ["smtp_conn":protected]=> NULL ["error":protected]=> array(4) { ["error"]=> string(0) "" ["detail"]=> string(0) "" ["smtp_code"]=> string(0) "" ["smtp_code_ex"]=> string(0) "" } ["helo_rply":protected]=> NULL ["server_caps":protected]=> NULL ["last_reply":protected]=> string(77) "221 p3plsmtpa11-07.prod.phx3.secureserver.net :SMTPAUTH: closing connection " } ["to":protected]=> array(1) { [0]=> array(2) { [0]=> string(17) "[redacted]" [1]=> string(0) "" } } ["cc":protected]=> array(0) { } ["bcc":protected]=> array(0) { } ["ReplyTo":protected]=> array(0) { } ["all_recipients":protected]=> array(1) { ["[redacted]"]=> bool(true) } ["RecipientsQueue":protected]=> array(0) { } ["ReplyToQueue":protected]=> array(0) { } ["attachment":protected]=> array(0) { } ["CustomHeader":protected]=> array(0) { } ["lastMessageID":protected]=> string(59) "<0b582744221f682aa607b560e73deaa7[redacted]>" ["message_type":protected]=> string(5) "plain" ["boundary":protected]=> array(3) { [1]=> string(35) "b1_0b582744221f682aa607b560e73deaa7" [2]=> string(35) "b2_0b582744221f682aa607b560e73deaa7" [3]=> string(35) "b3_0b582744221f682aa607b560e73deaa7" } ["language":protected]=> array(19) { ["authenticate"]=> string(35) "SMTP Error: Could not authenticate." ["connect_host"]=> string(43) "SMTP Error: Could not connect to SMTP host." ["data_not_accepted"]=> string(30) "SMTP Error: data not accepted." ["empty_message"]=> string(18) "Message body empty" ["encoding"]=> string(18) "Unknown encoding: " ["execute"]=> string(19) "Could not execute: " ["file_access"]=> string(23) "Could not access file: " ["file_open"]=> string(33) "File Error: Could not open file: " ["from_failed"]=> string(35) "The following From address failed: " ["instantiate"]=> string(36) "Could not instantiate mail function." ["invalid_address"]=> string(17) "Invalid address: " ["mailer_not_supported"]=> string(25) " mailer is not supported." ["provide_address"]=> string(54) "You must provide at least one recipient email address." ["recipients_failed"]=> string(45) "SMTP Error: The following recipients failed: " ["signing"]=> string(15) "Signing Error: " ["smtp_connect_failed"]=> string(22) "SMTP connect() failed." ["smtp_error"]=> string(19) "SMTP server error: " ["variable_set"]=> string(30) "Cannot set or reset variable: " ["extension_missing"]=> string(19) "Extension missing: " } ["error_count":protected]=> int(2) ["sign_cert_file":protected]=> string(0) "" ["sign_key_file":protected]=> string(0) "" ["sign_extracerts_file":protected]=> string(0) "" ["sign_key_pass":protected]=> string(0) "" ["exceptions":protected]=> bool(true) ["uniqueid":protected]=> string(32) "0b582744221f682aa607b560e73deaa7" } The SMTP debugging output is shown below: 2016-08-30 16:31:00 Connection: opening to smtpout.secureserver.net:80, timeout=300, options=array ( ) 2016-08-30 16:31:00 Connection: opened 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "" 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "220 p3plsmtpa11-07.prod.phx3.secureserver.net :SMTPAUTH: ESMTP " 2016-08-30 16:31:00 SERVER -> CLIENT: 220 p3plsmtpa11-07.prod.phx3.secureserver.net :SMTPAUTH: ESMTP 2016-08-30 16:31:00 CLIENT -> SERVER: EHLO www.sweetheartlashes.com 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "" 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-HELP " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-AUTH LOGIN PLAIN " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-SIZE 30000000 " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 30000000 " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-PIPELINING " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 30000000 250-PIPELINING " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-8BITMIME " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 30000000 250-PIPELINING 250-8BITMIME " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250-STARTTLS " 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 30000000 250-PIPELINING 250-8BITMIME 250-STARTTLS " 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "250 OK " 2016-08-30 16:31:00 SERVER -> CLIENT: 250-p3plsmtpa11-07.prod.phx3.secureserver.net hello [50.62.161.129], secureserver.net 250-HELP 250-AUTH LOGIN PLAIN 250-SIZE 30000000 250-PIPELINING 250-8BITMIME 250-STARTTLS 250 OK 2016-08-30 16:31:00 CLIENT -> SERVER: STARTTLS 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "" 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "454 TLS not available due to temporary reason " 2016-08-30 16:31:00 SERVER -> CLIENT: 454 TLS not available due to temporary reason 2016-08-30 16:31:00 SMTP ERROR: STARTTLS command failed: 454 TLS not available due to temporary reason 2016-08-30 16:31:00 SMTP Error: Could not connect to SMTP host. 2016-08-30 16:31:00 CLIENT -> SERVER: QUIT 2016-08-30 16:31:00 SMTP -> get_lines(): $data is "" 2016-08-30 16:31:00 SMTP -> get_lines(): $str is "221 p3plsmtpa11-07.prod.phx3.secureserver.net :SMTPAUTH: closing connection " 2016-08-30 16:31:00 SERVER -> CLIENT: 221 p3plsmtpa11-07.prod.phx3.secureserver.net :SMTPAUTH: closing connection 2016-08-30 16:31:00 Connection: closed 2016-08-30 16:31:00 SMTP Error: Could not connect to SMTP host.I would contact your host to see if they can change any of your email settings to get this to work. This sounds like a host issue and not a theme issue.
Let me know if they’re able to fix it for you.
-Kevin
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