Contact Form filtering Non-spam inquiries

  • I could cry right now.
    I just discovered that the Jetpack Contact Form has been filtering LEGIT emails for more than 2 years and never sending them to my email address. DOZENS of potential clients wanting to work with me but I never got their emails.

    How can I possibly fix this?
    There don’t seem to be any settings for which emails get filtered and if I had the option, I would prefer getting 200 spam emails a month if it meant I wouldn’t miss out on a single REAL client’s email… which apparently this plugin can’t tell the difference between.

    The reason I never thought to check the Feedback section on the admin panel is because I was getting some of the emails from some of the people and until today, nobody had ever mentioned that they also sent me an email via the online form.

    Any information you can provide to help me insure this kind of loss don’t happen again would be invaluable (or at least worth around $20K in potential revenue).
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Jetpack itself doesn’t filter the submitted forms. However, if you use the Akismet plugin, Akismet will look at each submitted form and reject forms that look suspicious.

    If Akismet rejects a submitted form, you won’t receive an email, as you’ve painfully discovered. So sorry about that!

    To solve this issue, I’d recommend 2 steps:

    1. Contact the Akismet team with a few examples of the emails that got marked as spam, when they were obviously legit. They’ll work to make sure that doesn’t happen again.
    2. Force Jetpack to ignore Akismet’s decision, and consider all your submitted forms as non-spam. That’s dangerous, as you may end up being emailed lots of spam, but this way you’ll be sure that all emails, regardless of their Akismet status, are sent to you. You can do so thanks to the jetpack_contact_form_is_spam filter. You can paste the follwoing in your theme’s functions.php file, or in a functionality plugin:

      add_filter( 'jetpack_contact_form_is_spam', '__return_false', 11, 2 );

    I hope this clarifies things a bit.

    Thread Starter betholsoncreative

    (@betholsoncreative)

    Thanks for the info @jeherve
    However… I don’t have Akismet installed so then I’m not sure how these messages are being filtered! Maybe Akismet is running in the background of another plugin like Jetpack?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    That’s weird!

    Maybe Akismet is running in the background of another plugin like Jetpack?

    No, Akismet needs to be installed and configured for it to filter submissions. Do you happen to use a different anti-spam plugin on that site?

Viewing 3 replies - 1 through 3 (of 3 total)
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