Modern Interface – Old Fashioned Customer Service

  • We’ve been very happy with MemberFindMe. After searching for over a year we finally decided to move our website and membership management to MemberFindMe. Overall our staff and members have reacted positively to our new website.

    Pros
    +easy to use
    +very little training needed
    +everything is integrated
    +great customer service
    +they keep adding new features

    Cons
    -although both of our staff members can be logged in at the same time there is only 1 administrative login
    -sends an email notice for every event ticket sold, would prefer a daily digest
    -member password request emails sometimes end up in the member’s spam folder

Viewing 1 replies (of 1 total)
  • Plugin Author MembershipWorks

    (@sourcefound)

    Thank you for the review and feedback! We are glad that MemberFindMe has been a good fit for your group!

    Multiple administrative logins is on our roadmap for later this year. The daily digest is a great idea! We will add that for consideration as a future feature.

    Unfortunately the current state of emails and spam filters make it impossible to always guarantee delivery of emails to the member’s inbox, but we will continually apply best current practices to improve the deliverability of our emails.

    Thanks again for posting, we appreciate all our customer feedback in helping us make MemberFindMe better!

Viewing 1 replies (of 1 total)
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