7 hours Wasted… Doesn't Work

Why didn’t you just raise a support topic?

https://www.ads-software.com/support/plugin/coschedule-by-todaymade#postform

I would think that after I received the automated email from someone calling themselves Garrett, and another email that was not automated that first appeared to show concern and then a third email from Garrett that was quite a rues as it appeared concerned and asked for me to tell him the problem right away, and then hours go by and no follow up what so ever. That’s not good customer service. You’ve got about 2 million visitors coming to your site each month, I have between 6 and 7 million, you would think that you would have a customer service department that cared but you don’t. And for your information, I did put in a support ticket, but there was no response.

I had nothing but one on one support since day one from these guys. I’m really shocked you had this experience. The review I have is quite a different experience than you had. Very personal, very immediate.

Hey Dimarko, I didn’t realize that you also left us a review in addition to the support emails that we worked through a few weeks ago. I am really sorry if our service didn’t live up to your expectations on first install. We are a small company still, and aren’t always able to provide immediate support on the weekends. We do, however, try to catch urgent tickets that come in, and I believe yours one of the ones that I responded to on Saturday.

We do try to make our support hours (Monday – Friday except holidays, 9 am – 5 pm CST) clearly available on our support page (https://coschedule.com/help), but I am very sorry if it wasn’t clear. We will do what we can to improve our communication as much as we can moving forward.

Nonetheless, I know that we got you up and running with CoSchedule a few weeks ago. I certainly hope your experience with CoSchedule is improving! Let us know if there is anything else we can do.