Nice Plugin with Outstanding Support

This is a wonderful review to cap out our week, Mouaz! Thank you so much for taking the time to write it – on behalf of the whole Modern Tribe team I can’t say how much we appreciate your writeup here. These detailed, informative reviews are exactly the type of summaries that will help potential users make an informed decision regarding whether The Events Calendar and/or it’s add-ons are right for them.

You raise some great points here. On the subject of WooCommerce: are there specific functionalities you think we’d be well served to integrate with? While our plugin does its best to piggy-back on top of what WooCommerce can offer, I’d absolutely be interested in hearing your thoughts (either here or via email to rob @ tri.be) on that front. We want to make sure future evolutions of this plugin meet your needs, as it’s something we built for folks in exactly your position ??

Even better to hear that you’ve found the support team to your liking. We do our best to get everyone on the tri.be forums a reply in as quick a timeframe as possible, and are stoked to hear that the 24 hours we deliver has been to your liking.

The cost of the premium add-ons is a good point to touch on. Our mindset has been that the value you’re getting – between access to our support forums and frequent updates to each plugin – is worth the cost; but it’s clear that if that’s even a question in your mind, we’re not doing enough to try and highlight this value. I appreciate your feedback here since it will help us get better at that.

All this to say: thanks a ton for your review, and for using our plugins. If we can do anything to better serve you down the road please don’t hesitate to reach out!

Thanks Roblagatta for your feedback.

For WooCommerce integration, I have communicated the issue I have with the support and they gave me their response, and eventually added the feature to UserVoice community. I guess it is ranked 2nd now in that list.

Basically, the standard use case for any ticketing system is that you add a product/ticket once, and you sell it many times; the only difference is the time/venue of the event. In our case, we sell training courses, hence, price/product is always the same. We shall be able to retrieve a ticket price every time we add a course, and link that course to that product/price. In the current integration, every time we add a new course schedule (time/venue), we add a new product. This will eventually make our products list unmanageable.

On the price point, I agree with your point yet not completely. Before moving to Modern Tribe Events Calendar, we have used The Events Manager Pro (for $75) which is a complete, end-to-end, stable plugin. Their free version is almost hitting a million.

In terms of features, we liked that plugin, and we used it for couple of years. Their support was great as well. The only reason we switched is we decided to use WooCommerce as the only payment processing cart. After talking to Marcus (plugin author), he indicated that WooCommerce integration is not in their horizon at all.

I still see Events Calendar a great and nice product, and the support is awesome, but as a strategist for software companies in Canada myself, I think the price vs. features element is something you might wish to reconsider, if you plan to dominate this vertical market.

Thanks again,

Mouazz: this is fantastic feedback – I saw it when it initially came through, but am realizing now that I never replied to acknowledge it or say thank you. So…”thank you.” These are the types of comments that spark solid discussions on our team and I thank you for helping get that conversation rolling.

If we can do anything else down the road to make the plugin more useful to you, please don’t hesitate to reach out to us.