Do not take a premium account

  • Be careful if you take a premium account. You will not be able to downgrade or cancel. I am speaking from experience. I took a premium account and then a month later I wanted to cancel, impossible. My credit card was charged 3 times, I wrote an email to de developper, Claude Schlesser, I got no reply. I even tried to contact him on Linkedin.

    The plugin itself is great, but I have to warn you against take a premium account. Just use the basic, until de developper fix this issue.

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  • Plugin Author Claude

    (@claudeschlesser)

    What happened here is that one of our staff members unintentionally closed the first ticket asking for the downgrade. The second ticket was handled within a couple of hours after reception (on a Sunday) and the customer has fully been reimbursed.

    I’m very sorry for this issue and we have since taken improved our system so that this won’t happen again.

Viewing 1 replies (of 1 total)
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