Crap! I wasted money on this!

I also want to add that I have emailed them and called their phone line and set a phone ticket appointment and still have not spoken to a SINGLE person! Their support is horrific!

Hi,

How are you today?

I’m sorry for your experience. How did you try to contact us?

I can confirm that the email you sent us to day was the first email we’ve received from any at the your website (https://www.screencast.com/t/XgsSsKkA) and I can confirm that you have not created any support topics because your account is empty for new support requests (https://www.screencast.com/t/GVYydhNDgv). We’d be happy to help if you contact us, specifically the contact form or the support forums (per instructed in your welcome email).

According to our customers, our Support is Great, above 90%, ratings: https://www.screencast.com/t/VAlOhDXB6K

Also, this is not the place to receive support, nor review, the product you purchased. #modlook

I’ll follow up with your email, and we’re always happy to help.

Hi,

There’s nothing wrong with a review pointing out the troubles a user has with the premium features when the free plugin is upselling said premium features.

It just sets expectations for other users, and reviews can be modified by the reviewer if you all do come to an understanding on how to make things work out for both parties ??