Worst Company I Have Ever Dealt With in 30 Years. Also Useless Plugin

UPDATE: I received an email from the company manager that I will include below because it is just too unbelievable. The customer service person said they would give me the refund and asked that I change my review. I told them that if I did in fact get my money back, I would update my current review to reflect refund, but that there were not going to get 5 starts from me because they have been unprofessional and disrespectful to a degree that I didn’t think was possible from any respecting company during this entire process.

I then got the email below from the manager asking me to delete all the text from my initial review and give them 5 stars, and ONLY THEN would I get my refund. So essentially they are trying to bribe me, with my own money for a good review. I told them no way. Everything in my previous review is honest and can be backed up by the email thread and screen shots I have saved. I told her before she tried to bribe me and hold MY money as collateral for me to remove my honest review, I was willing to change the review to 3 stars and add the update that they issued the refund as stated before. But now, I’d only give them one more star for issuing the refund while also letting the rest of you know that they are not beneath bribing for reviews. So I’d be reluctant to trust any of the positive ones on here.

The email:

I am going to take care of your refund process, you will get your $15 back. But I see that you have already rated us with 1 stars, I understand your anger, but please understand us, the support that we make is really fast and effective, we just don’t want other people though we are so bad, it’s not actually true.

So I kindly would like to ask you delete your review text and change the stars at least make it 4 if you don’t want to make it 5. And after you change it, within 10 minutes you refund will be under process, it can take several minutes, but I assure you it will be done immediately.

Really funny. Good speech! Thank you.
Is there anybody you had problems with installing pro license?
This user have problems in her site, and can not install fully working plugin!
Find me a single company who will issue your refund because you can not manage to install plugin?
It’s simple.
there are two steps:
once installed clean cache files ctrl+f5
or reinstall the plugin.
You REFUSED to do these steps, and I wonder who many plugins did you get this way?

You may be kidding me!

I don’t see how this is funny, and I assure you that insulting customers on your review page only makes you look worse and strengths me claims of your unprofessionalism. Additionally, I’d like you to stop sending me numerous harassing emails, one after another before I even respond to the first one.

If you had actually read the email exchanges between your customer service tech and myself as you claimed, you would know that I do in fact know how to install plugins. When I received the zip file from your company upon payment for the plugin, I cleared the cache, deactivated and deleted the free version of the plugin and installed the zip file. I do in fact know how to do that because I’m not an idiot like you seem to imply. I also took all those actions on my own before even contacting your customer service and requesting a refund then I went through all the steps AGAIN at her urging.

SO in fact I never refused to do the steps. I did each of them at least 3 times and spent over an hour trying to get the plugin to work. I did however refuse your employee admin access so she could, attempt the same steps that I had already CORRECTLY done. She didn’t need to look at code. She asked to be able to login so she upload the zip file, clear the cache, and try to press different “save” buttons because she said one of them didn’t work. Your save buttons don’t work, but you claim the plugin does… conundrum.

I refuse to hand over admin access so that someone can perform tasks a 15 year old with any computer knowledge could do.

Hi @support-huge-it and @huge-it I made my way over to this review in a roundabout fashion, but can you clear up one small matter for me as a minor point of curiosity?

Did you really send your customer this part in an email?

So I kindly would like to ask you delete your review text and change the stars at least make it 4 if you don’t want to make it 5. And after you change it, within 10 minutes you refund will be under process, it can take several minutes, but I assure you it will be done immediately.

A simple yes or no will suffice.

Before you answer, please remember that most people can walk through the hidden SMTP headers attached to an email. It’s really simple to validate where an email came from.

Mr. Dembowsk I am happy to forward the entirety of the email exchange to any mods for verification and to grant veracity to my claim. I copied that exact text from one of the emails I received in our 30+ message thread.

Hi Jan.
The case of this user for refund is OUT of our company rules. I have no rights to make a refund when user say “options is not working” and when I tell to follow my instructions she totally refused.
BUT I was going to make an exclusion for her: break our rules and make her refund.
but there is a question: why we should make exclusion for a user, who post misinformation about the plugin? We didn’t have a single case when user couldn’t make options work. So I kindly asked her to show me the problem, tell me if the problem in both “save” button or in one and so on… on all my questions I got one answer: “I have deleted your plugin and I am not going to install it again”. This is not the right partnership

But in spite of everything we MADE her refund two days ago before it kindly asked to change her rating. But it’s pity for us, that people will read this review and think that pro version doesn’t work, when it’s work for thousands.

@support Huge IT

I’m not going to delve into whether you supported @r Lev properly.

However, since you did not answer @jan Dembowski’s question.

I’m making it plain.

If you have actually said that you will refund a person if he/she changes the rating, that is not allowed.

Decide to refund or not for your commercial products and make it not related to what is offered here – a free version.

If you did not say that, good for you. End users will judge your product not just on the ratings you receive but by how you reply your customers.

See https://www.ads-software.com/support/view/plugin-reviews/the-events-calendar?filter=1 for examples of replies that will likely turn your 1 star rating to something more, or at least show that you’re actually a company that cares about support.

Cheers!

Hi Jon, I was going to make refund in any case, not only if she changes the rating, I guess the meaning of the message was not understood right.
That’s why the situation went wrong. And as I told we kept our promise.