Very poor support for a paid plugin

  • Purchased the paid version (product importer deluxe) and can’t get it to work. Made several support requests via the website and via email and no response. Waste of money, I’ll be trying top get my money back.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Michael Visser

    (@visser)

    Hi aenright, no problem refunding your purchase, I’m concerned that we haven’t received your enquiries; I see you have been using WP e-Commerce under this www.ads-software.com User account so hope there has been no confusion.

    Feel free to e-mail me directly at [email protected] to process your refund if you haven’t already raised a dispute and/or to locate any outstanding tickets.

    Thread Starter aenright

    (@aenright)

    Hi Michael,
    I’ve messaged you on facebook and emailed several times to the email you provided. I’d prefer to be able to get this resolved rather than refunded, but your support system seems useless to say the least.

    Plugin Author Michael Visser

    (@visser)

    Hi aenright, there’s an obvious issue in the past month with dropped enquiries not making it to ZenDesk; both e-mail and FB… I’m just getting back on my feet in AU after being deported from DK so support has suffered this fortnight. As above feel free e-mail directly until the above is resolved, will process your refund regardless of the outcome as we’ve dropped the ball in supporting you.

    Thread Starter aenright

    (@aenright)

    Hi Michael,
    I have just emailed you again from two different email accounts with the problem and login details for the site. Hopefully you receive one. Please let me know if you don’t.

    Plugin Author Michael Visser

    (@visser)

    Hi aenright, I’ve responded to your @gmail.com e-mail address.

Viewing 5 replies - 1 through 5 (of 5 total)
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