Does not work and I want my refund

Can hardly understand this. It works great!
Have you tried to disable all plugins?
Are there some memory limitations?
Is your PHP version >= 5.2
You have to export first the website!

Have you tried asking the author for support on their commercial product site?

Hi cocxd,

I understand that you have been upset that the plugin does not work for you.
You have reached us at support at servmask.com with the credentials to access your site (www.simplyplus.com) on December 29, 2015 saying that the import button does not work.
I got back to you on the same day saying what the engineer had found – your site threw the error even though he tried installing a fresh WordPress for you without any plugins installed. We then suggested you to contact your hosting to resolve the issue for you, so that your site could run properly.

After posting this 1-star review here today, you opened another support ticket saying that you have tried using the plugin and it still fails.
I went to check on your site and still, the same error has been there (https://www.dropbox.com/s/kcg6919h7nki3oi/Screen%20Shot%202016-01-09%20at%2010.54.19%20PM.png?dl=0). Obviously, you have not yet contacted your hosting to fix the problem for you.

Giving a full refund of the extension is not a problem at all, we just want to make sure your site is running properly.

Thank you!

Hi Robelia & Jan,

Thanks for the comments. Sorry for the late reply.

Exactly, I was quite surprised that it didn’t work – as I saw many successful comments from other users. I was thinking perhaps if I paid for a full licence might even better so I dropped off approx $90 for this plugin…

This was really disappointing…the moment I installed this plugin. I couldn’t get the Import nor the Backup Button/feature functioning. Although, the Export button kind of work (must make your file as small as possible to let it work).

Yes! I did contacted ServMask immediately once the plugin failed to perform. I also gave them full permission to access both of my site and database. They suspected was my site’s problem, which required to contact my hosting company. So then I demanded my hosting company to send out their teams to investigate what was going on (at least 5 programmers were looking into this). According to my hosting company, they said there were nothing wrong with the site, everything performing well, probably was just All-in-One-Migration plugin was acting weird. They also claimed the “Red Flag” was switched on for further testing (Perhaps this was what ServMask believed it was the cause of conflict). It has nothing to do it’s performance, they could also easily switch it off. They suggested that I should remove the plugin entirely. Meanwhile, ServMask thinks otherwise…

The reason why I posted on www.ads-software.com forum and gave them a 1 Star review this is right after I read their “Refund Policy”. This really pissed me off! According to ACCC – “It is against the law for businesses to tell you or show signs stating that they do not give refunds under any circumstances, including for gifts and during sales…” – How’s that fair to their customers? I would’ve give them 3-stars only if I didn’t get to see their “Refund Policy”!!

Look, I appreciated that ServMask team tried to investigate the issue and their patience to handle their support work. But I’m very unsatisfied by this “Refund Policy Act”. Perhaps, they didn’t even realised what they have wrote down there was considered as rude, irresponsible and illegitimate!!

My 1-star review was purely based on my experience with the performance of this plugin & the Refund Policy – more like the Refund Policy provoked my anger!

There is no point of arguing who is wrong or right. If you guys check the support forum, it seems like I wasn’t the one having the same problem. I just don’t see anyway of resolving this issue. So I decided to get a full refund. Now, may I get my money back please.

Hi Ming Lei,

I have refunded your order to your PayPal account.
Thank you again for trying the plugin and I hope you find another solution that works for you.

Hey Pim,

Thanks for the refund! Please note that i did not say anying calling you guys as rude, irresponsive…etc.

What i meant earlier was the “Refund Policy” made you guys appear in this way. Customers felt unprotected by law! So i was only suggesting you guys should re-phrase or work on the copy in a more friendly way. This was why customer could get offended! – not because your plugin, not because of your backend support….

Anyways, once again, thanks for the help, although, didn’t work for my site. I can see growth in your business. Wish you all th best!

Thank you for the suggestion, Ming Lei though you are the only user who sees our Refund Policy in a way of rudeness, irresponsibility and illegitimacy.

We had actually consulted with lawyers in the state that our company was founded before posting our Refund Policy. In the past, we gave a full refund in any cases if users ran into any issues, without asking for access as we always trust our users. Some even came up with something like “I purchased and then I feel like I do not want it.”, even though the license was downloaded for 20 times over 1 week. We felt unfair and unprotected the way you feel when you see what we state “…there will be no refunds after any purchase is made.” in our refund policy.

However, if you read carefully, we also state clearly that;
We may consider a refund if your case meets all circumstances listed as follows;
– The refund is requested to [email protected] within 7 days of purchase.
– You have reached our support staffs to assist you with the issue you experience with the plugin and its extensions.
– Our support staffs have found that the plugin and its extensions are not compatible with your server environment.

Again, I hope you understand our point and that we never want to drag on or keep your money. If the plugin does not work, we are happy to give a full refund of your order.

I guess because we living in different countries.

In most western countries, we do not have 7 Days Refund Policy or NO Refund! Because it is illegal. You can refer this to eBay, Paypal or other online Customer Rights. It clearly stated there.

cocxd,

To clarify, ServMask Inc is incorporated and running from Delaware, USA. The refund policy is based on the state code title 6: “when the consumer has at least 7 days to review goods or services after receipt of the goods or services by the consumer, and the seller shall process the refund within 30 days after receipt of returned merchandise or cancellation of services by the consumer”.

Here is link to the full code: https://delcode.delaware.gov/title6/c025a/