Wow, even if your plugin works well, I’m not bothering. Not only are your support, FAQs and other text involved in your plug barely understandable (it’s basis not bases) you’re ‘customer service’ method is combative and rude. You’re practically whining at people and accusing them of being morons for daring to give a negative opinion. Hell I see on another plugin of yours you even got dinged by the site admins for making false accusations and getting nasty with reviewers. That is not acceptable behavior. A
And yes, this is an open forum, and whether or not I used your plugin I am perfectly within my rights to comment on someone else’s review – or more to the point, to comment on your childish and unprofessional response to a review.
If you intend your tool to be used by English-speakers, get some English-speaking support for your web content and communications. And if you’re going to question a negative review, do it with a little less accusation and nastiness. Customer engagement requires tact and people skills, and you’re demonstrating neither on this website.
