Can’t access to my Dashboard after plugin install

  • My site gives an error

    currently unable to handle this request.
    HTTP ERROR 500

    after installing Jetpack. How to resolve it ?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi, try to remove (or rename) plugin folder via FTP. If jetpack caused the problem you will be able to get into dashboard.

    Thread Starter Prabin

    (@prabin04)

    Yes , I removed the plugin but then I won’t be able to use the plugin right ?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I removed the plugin but then I won’t be able to use the plugin right

    That’s correct, but it will give you access to your dashboard back.

    Once you can access your dashboard again, I’d suggest that you try to install Jetpack again, from scratch. If you still run into the error, you could try adding the following to your site’s wp-config.php file? 

    
define('WP_DEBUG', true);

if ( WP_DEBUG ) {

        @error_reporting( E_ALL );
        @ini_set( 'log_errors', true );
        @ini_set( 'log_errors_max_len', '0' );

        define( 'WP_DEBUG_LOG', true );
        define('WP_DEBUG_DISPLAY', false);
        define( 'CONCATENATE_SCRIPTS', false );
        define( 'SAVEQUERIES', true );

}

    Once you’ve done so, try accessing your dashboard again to trigger the error. Then, check the wp-content/debug.log file for errors, and paste the results here. You can then replace define('WP_DEBUG', true); by define('WP_DEBUG', false); in the code above.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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