small coding issue

  • Hi, I’m really liking this plugin so far.
    One small issue is bugging me a bit though.
    A logged in customer/user is seeing this for about 2 seconds:

    View post on imgur.com


    every time when the user changes a tab or submits a ticket etc.

    Can you please fix that?
    Thanks a lot!

Viewing 3 replies - 1 through 3 (of 3 total)

  • I also had this problem and couldn’t find an obvious problem with the code. I traced the issue to the WP Mailto Links plugin. In that plugin you need to set “Protect plain emails” to “No, keep plain emails as they are”. That solved the problem for me, I just need to make sure I’ve no plain email addresses lying around!

    Thread Starter abooster

    (@abooster)

    Hmmm… I also have an email encoder installed (Email Encoder Bundle in my case)
    and yes, you are right, the email encoder is doing its job, encoding everything that looks like an email and these bits of the WP Support Plus plugin certainly do look like an email:
    <img alt="Please Wait" src="<?php echo WCE_PLUGIN_URL.'asset/images/[email protected]?ver='.WPSP_VERSION;?>">

    Well, instead of preventing the email encoder from doing its job,
    I’d prefer to get those gif files renamed so that they don’t contain the @-sign.

    To the developer of the WP Support Plus plugin:
    Can you please remove @-signs from all file names in the next update?
    Thanks!

    Thread Starter abooster

    (@abooster)

    The email encoder is looking for email patterns
    and [email protected] certainly matches the pattern of an email address.

Viewing 3 replies - 1 through 3 (of 3 total)
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