Unsubscribe Link Not Working

@jj9617,

This link is the general format https://lawlessgroup.com/?es=unsubscribe&db=###DBID###&email=###EMAIL###&guid=###GUID### of the unsubscribe link. The unsubscribe link is unique for each subscriber on your site.

For example, if you want to create a subscribe whose
DBID = 9 (database ID. Can be found from database table <table_prefix>es_emaillist -> es_email_id)
EMAIL = [email protected] (email address of your subscriber)
GUID = qztcyd-uxobpc-kvtbes-zaqhpe-ezxobc (a unique string for that subscriber. Can be found from database table <table_prefix>es_emaillist -> es_email_guid)

So, the unsubscribe for that subscriber would be – https://lawlessgroup.com/?es=unsubscribe&db=9&[email protected]&guid=qztcyd-uxobpc-kvtbes-zaqhpe-ezxobc

Also, where are you trying to use ###LINK### keyword?

I am using ###LINK### in the Compose email section. Where else am I supposed to use it? When I run a test and get the email, I don’t get a link at all. All I get is plain text, “###LINK###,” in my email message. Other keywords are properly converted, such as ###NAME### and ###EMAIL###.

Also, I have no idea what the field “Unsubscribe text in mail” is supposed to do. All that comes through email is plain text. Nothing in the field gets converted. Nothing links allowing someone to click it and unsubscribe.

Please tell me what I am doing wrong. Thank you.

@jj9617,

There is no keyword like ###LINK### is available while composing email. For list of available keywords, see here : What are Static Templates and Dynamic Templates

Unsubscribe text in mail = the text is to be added for unsubscribe link with the newsletter.
Read from here : General Plugin Settings

According to your documentation, Unsubscribe links are generated automatically. On the two sites I have your plugin installed, they do not. Apparently, both themes I am using are not compatible with your plugin. For the record, I am using a premium “paid for” theme, Three Quarters, by PersianArt. I purchased this theme last year. On the other site, I am using TwentyEleven. Both WordPress versions are the latest.

If your plugin cannot handle Unsubscribe links for my two sites, is there an alternative way? Otherwise, I’ll need to use MailChimp.

@jj9617,

Unsubscribe links are generated and added automatically in emails.
When you say not compatible, what exactly is not not compatible? Also, please test the same on latest WordPress theme TwentySixteen.

Thanks. I found out what happened. At some point the Unsubscribe text in Settings got deleted. Your documentation does not tell users how to put it back. The instructions to add Unsubscribe link to Welcome email are the same, "Please <a href='###LINK###'>click here</a> to unsubscribe."

Other than adding this to your documentation, I would also suggest a way to allow ###EMAIL### in the Unsubscribe text settings box. Many marketers like to repeat the recipient’s email address at the bottom near the Unsubscribe link, i.e. “This message was intended for ###EMAIL###.” Currently, this would need to be added to Compose area.

Thanks for a great plugin and for always finding ways to improve it.

• This reply was modified 8 years, 2 months ago by Jason.
• This reply was modified 8 years, 2 months ago by Jason.

I gave Email Subscribers a 5 star rating a month ago because I find it a helpful tool and it was free. If you decide to introduce a premium version with enhanced features, I am willing to pay. Thanks.

@jj9617,

Thank you.
A premium version is in our plan. We’ll let you know when we’ll launch it.