Memcached not activating in plugin?

  • Experiencing a slight oddity in the SuperCacher plugin on a number of sites recently. Even though Memcached is activated within the site’s CPanel on Siteground, when I go to the plugin screen in WordPress, Memcached remains greyed out and deactivated there. If I try to activate it, I receive the message “Please, first enable Memcached from your cPanel!”

    If it’s not activated from the plugin interface but *is* activated from CPanel, does that mean Memcached is working? Any way round this problem?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hi,

    In order to have the Memcached working with your WordPress application, you need to have it enabled inside the wp-admin panel.

    I am part of the senior technical support team at SiteGround – can you please provide me a domain name or a ticket number in our system, so I can investigate the issue and assist you?

    Hello Ivan
    I have exactly the same problem of vsimons: even tough activated from cpanel, Memcached remains grayed. I have the latest version of wordpress
    the domain is https://www.leftygardens.com
    Do I have to open a ticket? Where?
    Thank you for your time
    C

    Solved by siteground support

    They told me:”The memcached process was not properly started on the server so I had to contact our system administrators who have found the cause of this and started it. The issue should not reoccur.”

Viewing 3 replies - 1 through 3 (of 3 total)
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