This Plugin is Not For Me

  • I liked the concept of this plugin, and its apparent ease of use. That was until I installed and configured it. I ran a test ticket on my site and the button stuck. Clicked it again. Still no response. A few minutes later, I ended up with six tickets in the queue. When I tried working with those ticket, it would freeze up. Overall the operation is just not that great.

    Second I don’t like that there is no option to turn off file uploads. I don’t know if at some point I might want that feature, but seems like a spammers paradise.

    Finally, I strongly dislike that there is no option for switching between the American and British spelling of Center/Centre. It’s a perception thing. I don’t want my customers thinking my support is outsourced.

    So for those reasons I’m out.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Clough

    (@cloughit)

    I ran a test ticket on my site and the button stuck. Clicked it again. Still no response. A few minutes later, I ended up with six tickets in the queue.

    In 100% of cases this has been caused by a conflict with another plugin. Ask for help… in most cases your issue would have been resolved within hours.

    When I tried working with those ticket, it would freeze up. Overall the operation is just not that great.

    Again, ask for help.

    Second I don’t like that there is no option to turn off file uploads. I don’t know if at some point I might want that feature, but seems like a spammers paradise.

    A great idea, if you had of asked this would have been available for you within 1 business day…

    Finally, I strongly dislike that there is no option for switching between the American and British spelling of Center/Centre. It’s a perception thing. I don’t want my customers thinking my support is outsourced.

    Again, another great feature request, but yet again you did not ask.

    Please, before leaving negative reviews (for any plugins) – reach out! Most developers would be happy to assist.

    Plugin Author David Clough

    (@cloughit)

    … and there we go… 1 hour 10 minutes after replying and the ability to disable front end uploads and to change the ‘Support Centre’ text have been implemented. Latest version: 2016.09.17

    That’s great, thanks David, you always give me such awesome support and I haven’t paid a cent for your Support plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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