Notifications stopped working

  • Resolved justinsnow

    (@justinsnow)


    8 years, 5 months ago

    I’ve been using this plugin for a few months and everything has been working great. Sometime between September 27 and 29, the plugin stopped working (I think).

    I can see in my email log that the emails are being sent, but they don’t arrive in anybody’s inbox. I followed all of the steps on the “How Can I Receive the Best Support?” page.

    I’m using the newest version of the plugin. Nothing that I know of changed between when I know it worked (27th) and when I know it didn’t (29th). No updates to anything (server, WP, plugins, etc) happened.

    Not hopeful that I’ll get help here, but figured I had to start somewhere.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi @justinsnow,
    Thanks for your message.

    If the notifications are being sent out but not received then it’s most likely a change in your hosting. If you’re on shared hosting, it’s highly unlikely that they’d tell you of minor changes such as ones to how they handle wp_mail(), which I suspect is the issue.

    I would recommend installing an SMTP plugin and re-testing a few notifications to see if they work. If not, I’d then recommend speaking with your host or trying a different one to see if this solves the problem.

    Let me know how you get on.

    Thanks,
    Jack

    Thread Starter justinsnow

    (@justinsnow)

    Thanks, Jack. After looking into it some more, it appears the email is just getting bounced back as spam. Definitely not a problem with this plugin.

    Plugin Author bnfw

    (@voltronik)

    Hi @justinsnow,
    Ah, ok.

    Glad you found out what was going on.
    If you like the plugin and the support, please feel free to leave an honest review.

    Thanks,
    Jack

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Notifications stopped working’ is closed to new replies.