Dropped orders after PayPal payment has processed

  • I’m experiencing a problem that has both myself and PayPal confused. I’m managing a site that sells green chile and orders occasionally aren’t showing up in the Woocommerce orders list or notifying the site admin after the payment has been processed.

    I’ve been keeping an eye on it, looking for common denominators that might give me some idea as to what is throwing the process off track. So far, the only thing I’ve noticed (outside that it seems to happen around the same time every week) is the non sequential order IDs. Orders that are coming across are logging IDs in the mid 7,000s range and the orders being dropped are randomly logging IDs between 6200 and 6500.

    I’m not positive that any of these variables really matter but I’m hoping someone has run into the same problem.

    https://www.hatchchileexpress.com/

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  • Thread Starter redndusty

    (@redndusty)

    I’m theorizing at this point, but is it possible that these orders were previously abandoned and the “wc_session_expiring” filter is removing the potential order from the options table in the database but it’s somehow still cached/saved somewhere else? This might explain why PayPal is receiving the order but it’s not being logged on the site. The order ID is no longer in the database so it isn’t being saved simply because that cart sessions no longer exists in the system.

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