ftp uploaded file is blank?

  • Hello,
    Having changed our site recently we wanted our 404 page to be a little more personal and helpful. Having changed some of the wording in notepad++ and saving, I then ftp’d it to the theme and it arrives blank?
    I would really appreciate some suggestions as to why this might be happening, and how I overcome it please?
    Thankyou
    Regards
    Neil

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    YOu’re saying the 404 page has a zero length or are you saying that when you hit a 404 you get a blank page? if it’s the latter, then you have a PHP error on the page.

    Thread Starter elyman

    (@elyman)

    No, it’s the former. When it lands it shows zero length.
    Thankyou
    Neil

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Hmmm… how are you FTPing? If your client accepts it, set the file type to Binary if ASCII or ASCII if binary.

    Thread Starter elyman

    (@elyman)

    OK – Thanks – I’ll give that a try.
    Neil

    You might also try your host control panel file transfer feature, as an alternative to FTP.
    (edit – minor typo)

    • This reply was modified 8 years, 1 month ago by aCstudent. Reason: minor typo
    Thread Starter elyman

    (@elyman)

    Thanks for the responses.
    Changing file type has not worked.
    I have edited it via the cpanel after I had the issue but would really like to kow what the solution is.
    Regards
    Neil

    Thread Starter elyman

    (@elyman)

    Update:
    I have just opened this account in filezilla – I use WinSCP – and the required 404 file is opening correctly on the server.
    I have tried the WinSCP help files but find nothing to explain this. When I open the same file using WinSCP it shows as blank – empty.
    Baffling!!
    Neil

Viewing 7 replies - 1 through 7 (of 7 total)
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