Can’t use Update tab on my dashboard

  • Hi,

    I’ve ran into a problem that I can’t figure out to find the solution. I need to update my theme and WordPress version to 4.6.1. , but when I try to do it with my Dashboard update options, there’s no “update” tab in my Dashboard, only a message saying “WordPress 4.6.1 is now available”. When I click on the link it takes me to a download page. . .then I’m faced with the decision to completely overwrite my existing website with new files? This is so confusing, plus trying with FTP I only get error messages of the transfers not uploading, like if it were jammed or something.
    The subdomain I would like to update is this one. I’ve read about it a little bit and what I found says that I’m not the admin user, which is confusing, as you’ll see with this print screen.

    Any help would be very much appreciated!
    Thanks in advance!

    Regards,

Viewing 15 replies - 1 through 15 (of 25 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    trying with FTP I only get error messages

    what error messages?

    Thread Starter rjpp

    (@rjpp)

    Errors are failed transfers when trying to load the heme manually plus not even being syncing. Other websites I have are fully syncing.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It sounds like you might have a permissions or ownership issue. Where/how are you hosting?

    Thread Starter rjpp

    (@rjpp)

    How doesn’t that happen?!
    I have 1&1

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    How? I don’t know. Contact 1and1 tech support.

    Thread Starter rjpp

    (@rjpp)

    Already did, they don’t handle WordPress support, only Hosting (hence my msgs through there, get it?)
    Anyone else has a better insight!?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Looking at your site via FTP — is the ownership and permissions on wp-content/themes the same as on wp-content/uploads? (For both files and directories.)

    Thread Starter rjpp

    (@rjpp)

    Yes, should be. Every time I log in, I use the same user and password.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Yes, should be. Every time I log in, I use the same user and password.

    That’s not what I asked. Is the ownership and permission correct on the files and directories?
    Looking at your site via FTP — is the ownership and permissions on wp-content/themes the same as on wp-content/uploads? (For both files and directories.)

    Thread Starter rjpp

    (@rjpp)

    And where am I suppose to cehck that? Maybe if you could explain or send me a how-to link.

    Thread Starter rjpp

    (@rjpp)

    I just checked via FTP after looking for it online, the themes have a 555 and the uploads a 755. Moreover, both don’t have checked the Write boxes, only the Read and Execute boxes. Is this something I should also have checked?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Directories should be 775; files should be 664. If you’re using FileZilla, there’s an dialog to change permissions recursively.

    Thread Starter rjpp

    (@rjpp)

    Thanks, but I don’t follow why your numeric values don’t follow any of the recommendations I’ve searched online, like this one. Are you sure these are the correct numeric values?
    BTW, to be clear, which are the directories and files?

    • This reply was modified 8 years, 1 month ago by rjpp.
    • This reply was modified 8 years, 1 month ago by rjpp.
    Thread Starter rjpp

    (@rjpp)

    All I need is the update tab to appear on my Dashboard. Doesn’t anyone have a feasible solution? I need to step up and get back to editing and can’t cause I’m stuck with not being able to upload anything.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    update tab to appear on my Dashboard.

    what? I missed that. The update tab doesn’t appear? Are you on multisite?

Viewing 15 replies - 1 through 15 (of 25 total)
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