Error With Template Causing Page Issues

  • Hi,

    This page – https://bankruptcycanada.com/bankruptcy-calculators/debt-repayment-calculator/ – does not have a scroll bar and you cannot move up and down. This page is using a template called debt-repayment-calculator.php

    I know the problem is caused by the template as when I added a different template the page worked. I am not quite sure what error in the template is causing this issue. Could someone please point me in the correct direction? (I can provide the template php code if necessary)

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi imaginexwp,

    When a page loads and display properly, but parts of it don’t work properly, this is usually a sign of a Javascript error. When looking at the site with the Chrome developer tools, I can see a few such errors:

    https://pics.competethemes.com/323P0j2O2P31

    The ones of concern are coming from the autoptimize plugin. I would try clearing the cache in autoptimize to fix this issue.

    Also errors without AO (just add ?ao_noptimize=1 to the URL to disable AO for that request):

    07:11:16.838 TypeError: E[w] is undefined jqplot.pointLabels.min.js:57:3638
    07:11:17.691 TypeError: a(…).on is not a function main.min.js:1:16824

    Once autoptimized, these errors block execution of the rest of the JS. You could try ading jqplot, Avada/assets/js/main.min.js to the comma-separated JS optimization exclusion list to move those errors out of the way, but the better solution would be to fix the errors really …

    frank (ao dev)

    Thread Starter imaginexwp

    (@imaginexwp)

    Thanks guys!

    Thread Starter imaginexwp

    (@imaginexwp)

    Hi guys Update: following your steps didn’t solve the problem but updating the Avada theme seems to have solved the problems))

    Thanks a lot ))

Viewing 4 replies - 1 through 4 (of 4 total)
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