from email address question

  • I have followed the best practice instructions to avoid email spam. https://contactform7.com/best-practice-to-set-up-mail/

    I set the mail tab up as you instructed to include mydomain. I am receiving emails, however if I try to reply to that email it’s relying to info@(mydomain).com and that just comes back to me. Isn’t the whole point of having a ‘from’ email address so that I can reply to the person who is making an enquiry??

    How can I have my from email settings set up to respond to my enquiries?

    Thanks for any insights.

Viewing 11 replies - 1 through 11 (of 11 total)

  • the ‘from’ address of your form should not be the same as the submitter of the form. The ‘from’ should appear to come from your wordpress installation.

    Setup your form so that one of the required elements is the submitters email address. include the [from-email] shortcode in the body of your message, and bingo. You will have the address of the submitter.

    Just remember, the submitter isnt sending the form … your wordpress installation is.

    Thread Starter Rocnuts

    (@rocnuts)

    Thank you dnsplus. I have managed to do as you have suggested so that I obtain the email address of my enquirer. I guess I was hoping to be able to hit reply like a normal email and have it reply to the enquirer. i guess that’s not an option. ??

    i guess that’s not an option.

    Yes it is ??

    In Mail >> Additional Headers add Reply-To: [your-email] assuming that [your-email is the email form-tag

    • This reply was modified 8 years, 3 months ago by barnez.

    Yep, that’s how you can do it (with a custom header)

    Thread Starter Rocnuts

    (@rocnuts)

    That’s odd. I have ‘Reply-To: [your-email]’ entered in the additonal headers section. It doesn’t allow me to reply directly to my enquirer. Am I missing something.

    Does [your-email] correspond to the form-tag used in the form? e.g.

    <p>Your email:
    [email* your-email]</p>

    Thread Starter Rocnuts

    (@rocnuts)

    Hi Barnez,

    Yes it does. @pidengmor

    Please excuse the delay. I’ve been working all weekend.

    @rocnuts

    Can you post screenshots of your form and mail configuration in the CF7 amin section?

    Thread Starter Rocnuts

    (@rocnuts)

    screen shot

    Thread Starter Rocnuts

    (@rocnuts)

    @pidengmor

    Screen Shot 2016-11-15 at 11.52.30 PM
    Screen Shot 2016-11-15 at 11.52.15 PM

    • This reply was modified 8 years, 3 months ago by Rocnuts.

    @rocnuts

    Your mail configuration looks absolutely fine. I would try some troublshooting steps to isolate the issue/conflict:

    a) Switch to a stock WordPress theme temporarily such as Twenty-Sixteen, and then send a mail through the contact form. Can you reply?
    b) Disable all other plugins except CF7, and then send a mail through the contact form
    c) Use a different mail client to open and reply to the message (e.g. Mozilla Thunderbird)

Viewing 11 replies - 1 through 11 (of 11 total)
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