WordPress acct questions

  • I’m trying to sort out my company’s WordPress account(s) after departure of an IT employee who left us no info. I’m not an IT person and don’t know much about WP accounts. We have several WordPress sites hosted by Pagely that have been on cruise/auto-bill for 2 years since he left, but now we want to add a link on one of the sites, and Pagely is saying we should reach out to ask for credentials from the person who set up the app.(The app being WordPress I’m assuming):

    Your Pagely login for your panel is not the credentials you would use to login to each individual WordPress site. These credentials would have been created individually when the app was setup and sent to the email address used when the site was setup. It would be best to reach out to someone that has administrator access to the sites, and have them create you an administrator account from the WordPress Dashboard.

    The person who set up the WordPress account is long gone. How do we find the WordPress account info so we can prove we’re the owner and transfer the account to the correct person?Apparently there is no WordPress support to open a ticket unless you can sign in to the account.

    • This topic was modified 8 years, 3 months ago by wickedlarry.
Viewing 15 replies - 1 through 15 (of 16 total)

  • Hello Wickedlarry,

    Sorry for the problems with the WordPress access. It is possible to add an Admin user to the WordPress site in a few different ways. In both methods you will need access to the hosting account so that you can get to the database or the files associated with the WordPress site. You can add an admin account via MySQL or you can add an administrator through FTP (by modifying the functions.php file of the current WordPress theme).

    The links provided should give you the information you need to get access. It unfortunately does NOT provide access to your theme account, but it does give you access to the WordPress back end. I hope that helps!

    Regards,
    Arnel C.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This link has several ways to recover/reset the admin password

    https://codex.www.ads-software.com/Resetting_Your_Password

    Thread Starter wickedlarry

    (@wickedlarry)

    Thanks for trying to help. Part of my confusion is that I’ve been under the impression that Pagely IS hosting 2 of our 3 sites. But if they’re telling me this, I’m guessing this would indicate they’re saying no, and I need to find out where they’re being hosted.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    do an “nslookup” on the sites to get their IP addresses, then a “whois” on each of the IPs to figure out where they’re hosted.

    Thread Starter wickedlarry

    (@wickedlarry)

    This link has several ways to recover/reset the admin password
    https://codex.www.ads-software.com/Resetting_Your_Password

    We don’t have a WordPress login – no username, no password.

    This username you see here is brand new – I created just to be able to post a question….

    • This reply was modified 8 years, 3 months ago by wickedlarry.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You’re asking about how to login to your self-hosted WordPress site, are you not?

    Thread Starter wickedlarry

    (@wickedlarry)

    I’m not sure if the answer is a simple yes. We need to restore admin access – from a departed IT guy back to our company – to a WordPress account that Pagely apparently accesses to host the WP app used in 3 of our domains. I’m told no one at our company has info about a login to this WordPress account. I checked with accounting and they’re not paying WordPress, so I believe its a free account.

    I’m still trying to determine where they are being hosted. Pagely is unable to tell me which sites theyre hosting – which seems.. wrong. One site is hosted by Wix.com, the template site.

    Sorry for the confusion – there are way more moving parts to this than I would’ve guessed…

    Thread Starter wickedlarry

    (@wickedlarry)

    Can someone help with a solution pls?

    Using MySQL or PHP isn’t an option we can do ourselves.

    We don’t have a login to the WP account Pagely is apparently accessing – no username, no password. The email is likely one or two company emails the ex-IT guy has used, which we still monitor, but apparently I’m not receiving them all.

    How do we prove we’re owners and switch the WP acct from this ex employee back to the company?

    Or..Do we need to set up a new WP acct and start again? Will we lose info?

    • This reply was modified 8 years, 3 months ago by wickedlarry.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You need to work this out with pagely, I guess,

    Thread Starter wickedlarry

    (@wickedlarry)

    Thanks for trying to help. You’re saying that to retrieve our WordPress account, we need to work it out with Pagely, not WordPress?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    WordPress has nothing to do with the hosting of your site. We gave you instructions on how to recover the password(s) if you can access your hosting sites, but it appears you can’t do that. So you have to work with pagely, then go back to the steps above to reset/recover the WordPress password.

    Thread Starter wickedlarry

    (@wickedlarry)

    Ok thanks. Sorry for the confusion, still learning. My co-worker is looking at our Network Solutions hosting control panel to see if we can get WP access.

    When/if I do get access to the WordPress account again, I’m not sure what I’ll find there/here, what I’ll be able to do (i’ve never used or signed in to WP before) because from my limited understanding, Pagely is only accessing or hosting the WordPress app and managing security.

    Thats why I asked – if we start a new WP acct and link it to Pagely, will we lose info? Or what are the ramifications of dropping the existing acct. and starting fresh?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I don’t know what you mean by “link it to pagely”. If you start a new hosting account, you will leave behind your old site.

    It seems to me that you’d do well to hire someone local who knows wordpress and can manage this for you. (And who will write down all addresses, ids, and passwords.)

    Thread Starter wickedlarry

    (@wickedlarry)

    I’m having trouble making myself understood. It’s the whole picture I’d like clarification on. I’m looking for answers on how these things are typically set up, and what is the likely setup my company is doing based on what I’ve stated.

    Wordpress
    A WP acct. was created, possibly by the former employee. I’d guess that then only a web host is needed, WP is installed on the hosts server, and your blog is ready to go. Is this right?

    I’ve been assuming that WordPress and Pagely have some kind of business relationship. Is this right? Maybe the WP acct was created by Pagely as part of a package deal the ex-employee signed up to, without ever going to WordPress himself, hence…no WP login.

    Pagely
    Hosts (serves?/pushes?) the WordPress app only and provides updates and security, (and marginal tech support) for approx. $150/mo. Does WordPress also offer this same hosting and security? If so, then I’m not sure of the benefit we’re getting from Pagely. Pagely tech support is referring me to WordPress for any questions about WordPress.

    Network Solutions
    Hosts/publishes the site files, as well as a wordpress (acct? / enabling files?) Unclear of NS’s relation to WordPress.

    Our WP sites have been running on auto pilot for 2 years. I’m just taking the initiative to be the one informed person here that can explain how these 3 parts work together.

    thanks for you help!

    • This reply was modified 8 years, 3 months ago by wickedlarry.
    • This reply was modified 8 years, 3 months ago by wickedlarry.
    • This reply was modified 8 years, 3 months ago by wickedlarry.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    WordPress is just free, open source software. It can be installed on almost any hosting platform. WordPress.com is a hosting company. It shares a lot of people with the WordPress project.

    Pagely is a hosting company that offers wordpress software to its clients.

    Network Solutions also offers hosting, though your relationship with them may be just that you bought your domain names from them.

Viewing 15 replies - 1 through 15 (of 16 total)
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