White site of death after updating from Full

  • Resolved soultomic

    (@soultomic)


    8 years, 3 months ago

    Guys, help appreciated.
    I finally tried to update my former full installation of Hueman to latest one (and wanted to install the additional addon for “full version features” after that, but didn′t even get that far). Unfortunately something went wrong (or didn′t?) when updating the Theme and I ended up with the lovely white window.
    I updated because there were some functionality issues when editing posts.
    I hit the “update theme” button in the backend theme section.

    ”
    Warning: require_once(/www/htdocs/wXXXXXXXXX/wp-content/themes/hueman/functions/theme-options.php): failed to open stream: No such file or directory in /www/htdocs/wXXXXXXXX/wp-includes/template.php on line 572

    Fatal error: require_once(): Failed opening required ‘/www/htdocs/wXXXXXX/wp-content/themes/hueman/functions/theme-options.php’ (include_path=’.:/usr/share/php:..’) in /www/htdocs/wXXXXXXXX/wp-includes/template.php on line 572
    ”

    I tried deactivating the plugins by renaming the plugins folder as I had “wp fastest cache” running but it doesn′t help.
    I have been using a child theme.

    The site is working https://hunde-ohne-heimat.de but wp-login or wp-admin is not so I don′t have backend access.

    What may I do now?

    Thank you!

    • This topic was modified 8 years, 3 months ago by soultomic.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    I am seeing that right now your blog loads!

    If you face again a proble like this please try to do the following things:
    1) Try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause. (If you don’t have access via amdmin panel, do it via ftp client with renaming plugins’ folders.)
    2) If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue (theme functions can interfere like plugins)

    Best regards

    Thread Starter soultomic

    (@soultomic)

    Well thanks MasterJuan but no change..

    On FTP
    I tried deactivating all plugins by renaming the folder and deleting cache in browser.
    No difference

    I tried renaming the theme folder “hueman” to hueman_off- no change.
    I tried renaming the child-theme folder to *_off – no change.

    For the last two the blog will still show up with hueman theme even after deleting the browser cache.
    But when trying to access admin-panel it will still show same the errors as c&p in first post.

    The code on line 572 should be the second line of this:

    	if ( $require_once ) {
		require_once( $_template_file );
	} else {
		require( $_template_file );
	}
    • This reply was modified 8 years, 3 months ago by soultomic.
    • This reply was modified 8 years, 3 months ago by soultomic.
    Thread Starter soultomic

    (@soultomic)

    I just read theme folder should be renamed to xxxx.deactivate for troubleshooting.

    I will try that as soon as I backup`d all FTP-content.

    Unfortunately my last backup got accidently deleted so I can′t even restore the old version of hueman. ;-/

    But what do I do even if I do get access to backend? How do I install the latest version of hueman flawlessly?

    • This reply was modified 8 years, 3 months ago by soultomic.
    Thread Starter soultomic

    (@soultomic)

    Guys thx it′s resolved. After renaming the theme folders to hueman.deactivate I was able to get into the backend and from there I managed to reinstall everything (still don′t know if it was necessary to deactivate wp fastest cache but I did) and recreate the childtheme with childify plugin.
    Only had to put all the menus and widgets back to their place, fortunately most of ′em had been saved.

    • This reply was modified 8 years, 3 months ago by soultomic.
Viewing 4 replies - 1 through 4 (of 4 total)
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