Notification Emails Not Being Sent

Hi,

The plugin is compatible with the latest versions of WordPress. Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services.

If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

In addition to that if you have PayPal enabled please check if the IPN notifications for your PayPal account are enabled.

For more detailed assistance please post a ticket at https://cfpaypal.dwbooster.com/contact-us

Thank you.

I have been. The from email was always a @foothillsfarmersmarket.com address. Then the plugin stopped sending emails. So I’ve been testing the heck out of this plugin. Using various smtp plugins and email combinations. I’m now using Postman SMTP so I can view the logs. They all say the emails were sent successfully. However, the only email being received are the customer confirmation emails. They are being sent via the smtp plugin using an @foothillsfarmersmarket.com address. No notification emails are being received to admin. This just doesn’t make sense. I don’t see how this is an issue with my hosting company if the plugin is successfully sending emails to at least one recipient. If it’s sending one email it should be sending both. I updated my WordPress install and updated the CP form plugin to the most recent 5.2.22. Still not working properly.

UPDATE: We are finding this morning that sometimes the notification email goes through. Sometimes it doesn’t. Not really sure what else to do at this point. Just seems hit or miss.

• This reply was modified 8 years, 3 months ago by crimay71.

Hi,

Please post a ticket at https://cfpaypal.dwbooster.com/contact-us to check that problem in detail. For a faster assistance include a reference to this online support page.

Thank you.

Wondering if you found a resolution to this? I am having the exact same problem!

Hi,

Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services.

If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

For a more detailed assistance please post a ticket at https://cfpaypal.dwbooster.com/contact-us

Thank you!

@mhborden: No I never found a true solution. After contacting my hosting company they couldn’t find an issue at their end. From a log, they could see emails going to one email address but not to the other email. I was using all website domain emails too.

I ended up removing the SMTP plugin and now only have one email in the Destination field of the forms. In the past I was able to have multiple emails listed in that field so people could get a cc on the form submissions. This is not a solution but a Bandaid until I can find a new solution.

So weird. I had the same situation where everything was working. Then suddenly the notifications became sporadic. Then stopped pretty much altogether.

I did find a workaround, in case you can use it. I found that the only way I would receive emails is if the “To” address for the notification email had our website domain in it (in addition to the “from” address). So I went to my host and created a bunch of forwarding emails to use for this purpose. So the destination email I use in the form settings has our domain, but the emails actually forward to our personal addresses.