Updated Jetpack to latest version now errors

Thanks for the report, and sorry for the trouble!

Could you tell me more about your WordPress installation, and the plugins you use, so I can try to reproduce?

Do you use any security plugins that may restrict or filter some of the requests made from your site? Do you run the latest version of WordPress?

Yes we are running the latest wordpress. The only security plugin we use is “stop spam comments”. Below is list of all of them. What is interesting is the error doesn’t happen until I connect jetpack and then try to create a new post. The browser will also display random 500 errors on the homepage or other URLs.

ARVE Advanced Responsive Video Embedder
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Select Attachments
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Select bbPress
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Select Contact Form 7
Contact Form 7
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Jetpack by WordPress.com
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Bring the power of the WordPress.com cloud to your self-hosted WordPress. Jetpack enables you to connect your blog to a WordPress.com account to use the powerful features normally only available to WordPress.com users.

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Stop Spam Comments
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Dead simple and super lightweight anti-spambot plugin. No captcha, tricky questions or any other user interaction required at all.

Version 0.2.1.2 | By Pino Ceniccola | View details
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Enables advanced features and plugins in TinyMCE, the visual editor in WordPress.

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Control widgets with WP’s conditional tags is_home etc

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Thanks for the extra details.

Could you let me know if the problem disappears when deactivating Heartbeat Control?

That does not correct the issue. Siteground says this is being caused because of a conflict with php7 and jetpack. They had to use php5.6 in order for it to work correctly. Does Jetpack support php7?

That’s weird. Jetpack does support PHP 7. I happen to use PHP 7 on my personal site, for example. Did Siteground give you any more details about the conflict? Could you ask them for more information, or ask them to contact us directly if they’d like?

Thanks!

@ridestoke, my name is Ivan Stefanov and I’m one of Senior Technical Support Engineers at SiteGround. Could you please share your Ticket ID and I’ll check your conversation with my colleagues further and investigate the case thoroughly one more time.

I’m also using Jetpack with PHP7 for my personal website on SiteGround and that’s why I guarantee you that with a plain WordPress installation + Jetpack + PHP7 there isn’t any issues.

Looking forward to you reply!

Ivan, thanks for responding. The Ticket is 1989533. You can contact me via the ticket and I will respond under my account at siteground.

@ridestoke, thank you for the cooperation! I managed to determine the exact culprit for your issue, which isn’t by any means related to the Jetpack compatibility with PHP7 as I suspected, and your support ticket at SiteGround was updated with more info.

Ivan, I thought more about this and the problem didn’t start until we recently updated jetpack.

Hi Ivan,
I have the same problem, and the SiteGround support suggest me to check with JetPack. Would you please check my ticket 2019392

Regards,

@jeherve, we will be very thankful if you are able to join into this conversation as it appeared that Jetpack is experiencing compatibility issues (or at least with the default opcache settings) when setup to work with PHP 7.1.

This issue was reproduced on a plain WP install as well as on the @zomidaily site, too.

Here is the strace of my personal site:

6851 14716 unlink("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-post     s.php.bin") = 0
6852 14716 stat("/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-posts.php", {st_mode=S_IFREG|0644, st_size=42917, ...}) = 0
6853 14716 mmap(NULL, 2097152, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7f4eb0800000
6854 14716 munmap(0x7f4eb0800000, 2097152)   = 0
6855 14716 fcntl(3, F_SETLKW, {type=F_WRLCK, whence=SEEK_SET, start=0, len=1}) = 0
6856 14716 fcntl(3, F_SETLK, {type=F_UNLCK, whence=SEEK_SET, start=0, len=1}) = 0
6857 14716 mkdir("/home/ivanstef/.opcache", 0700) = -1 EEXIST (File exists)
6858 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a", 0700) = -1 EEXIST (File exists)
6859 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home", 0700) = -1 EEXIST (File exists)
6860 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef", 0700) = -1 EEXIST (File exists)
6861 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html", 0700) = -1 EEXIST (File exists)
6862 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71", 0700) = -1 EEXIST (File exists)
6863 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content", 0700) = -1 EEXIST (File exists)
6864 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins", 0700) = -1 EEXIST (File exists)
6865 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack", 0700) = -1 EEXIST (File exists)
6866 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules", 0700) = -1 EEXIST (File exists)
6867 14716 mkdir("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts", 0700) = -1 EEXIST (     File exists)
6868 14716 open("/home/ivanstef/.opcache/89683bd16d8b1548698d49eab705558a/home/ivanstef/public_html/wpphp71/wp-content/plugins/jetpack/modules/related-posts/jetpack-related-posts.     php.bin", O_RDWR|O_CREAT|O_EXCL, 0600) = 6
6869 14716 flock(6, LOCK_EX)                 = 0
6870 14716 --- SIGSEGV (Segmentation fault) @ 0 (0) ---

If we can be of any further assistance regarding this matter, you can directly contact me at [email protected]

@iv3rson76 Thanks for the extra details! I’ll run some tests and get back to you.

Ivan and Jeremy,
We still have problems on our live site when I enable php7. I thought it might have been other plugins but now that I see this I’m wondering if it isn’t jetpack causing the compatibility issues. If you want to take a look at the site I’m happy to arrange it.

@ridestoke It appears that Ivan may have found a compatibility issue between Jetpack and PHP 7.1. We’re looking into this right now and I’ll post again here as soon as we get this fixed!

@jeherve, can we change the status of this thread as “[Resolved]” flag might be misleading. Thank you!