Reset lost password

  • Resolved kassymarsh

    (@kassymarsh)


    8 years, 3 months ago

    Hi, I’ve created an affiliate, from the manage affiliates/new affiliate.
    However, it didn’t ask me to create a password for them and it hasn’t sent them an email with a password. So I deleted their account and went to the /affiliate-area page on our website to do it that way. Now I cannot create them an account because the system says the email address has already been used. I’ve tried deleting the email address from the removed account, but no joy.
    How do I reset the password or create a password for an already existing account?
    Thanks Kassy

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Kassy,
    Please try to create a WordPress user (you can use the same email). Then from Affiliates->Manage Affiliate, edit your affiliate, and set this affiliate as ‘Accepted’ and set the username of the WordPress user.
    When you want to create manually an affiliate which can enter to the affiliate-area, the process is:
    1- Create a WordPress user.
    2- Create an affiliate from Affiliates->Manage Affiliate and set the username used before.
    Then this affiliate created manually can enter to the affiliates-area page and see his custom data.
    Kind Regards,
    Antonio B.

    Thread Starter kassymarsh

    (@kassymarsh)

    Hi Antonio
    Thanks for your reply.
    I have the affiliate set up and he is ‘active’ in the manage affiliates section on wp. (I don’t have the option of ‘accepted’.
    However, the affiliate cannot log in to the affiliates area page, because the system did not send him a password when his account was created.
    We’ve tried getting the system to resend the password, but the email never arrives. (we’ve checked the spam folder but it’s not there either).
    Why does the reset password email not get generated?
    Thanks,
    Kassy

    Sorry, it was ‘active’.
    Please check if this user exists (from Users->All Users)
    If this user exists, then edit the affiliate (from Affiliates->Manage Affiliates), and set the same username.
    Kind Regards,
    Antonio B.

    Thread Starter kassymarsh

    (@kassymarsh)

    thank you, I’ve given that a go, we’ll see if it solves it.

    Plugin Author Kento

    (@proaktion)

    Hi Kassy,

    I’ll assume this solved your issues and close this thread – but please let us know if it didn’t. If you could spare a minute to rate the plugin, that would be great. We strive for 5 stars and would appreciate it if you could provide your feedback and suggestions for improvements.

    Cheers

Viewing 5 replies - 1 through 5 (of 5 total)
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