Ninja forms not sending email to address of same domain

  • Resolved Austindmark

    (@austindmark)


    8 years ago

    My issue with Ninja Forms is that it submits the form correctly but the email address that I want the form submission to be sent to has the same domain name as the website domain. So…
    I have the format: https://www.example.com with the form and when it submits it should send to email: [email protected] however I never receive any of the submission emails. I know it is working because I also have it send to another gmail email address and I do receive them at that address. How can I get my Godaddy hosted WP site to email to our addresses of the same name?

Viewing 5 replies - 1 through 5 (of 5 total)
  • PhilippePierre

    (@philippe-pierre)

    +1.
    Not only mail address with same domain name as website domain, Gmail ones too.
    Hope for a fix, thanks in advance.

    Plugin Contributor Kyle B. Johnson

    (@kbjohnson90)

    There are many different factors to consider when sending email. Here are our suggested first steps: https://ninjaforms.com/docs/troubleshooting-email-problems/

    If you are still having issues with email, then you can contact the support team so that we can look further into your specific website: https://ninjaforms.com/contact

    PhilippePierre

    (@philippe-pierre)

    Thanks Kyle, i did read the doc but found the fix with the help of Postman SMTP plugin.
    Mailgun also did work well.
    Something else ( i am going to open a ticket for) : product quantity doesn’t show up in received mail, just total amount.
    Thanks again.

    PhilippePierre

    (@philippe-pierre)

    (addendum)
    In fact, as suggested in NinjaForms documentation, Mailgun is the most complete and efficient solution. Especially if more than one domain involved.
    Ph.

    Hi,
    I have installed Ninja Forms, but it doesn’t open dashboard or Add New in Admin Panel.
    Please help me ASAP.
    Thanks and Regards,
    Manan Patel

Viewing 5 replies - 1 through 5 (of 5 total)
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