Jetpack not connecting to WordPress

  • This is a continuation of a previous topic, Jetpack 4.4.1 500 Error

    I am still unable to connect Jetpack to WordPress, even with all other plugins disabled and using the Twenty Sixteen theme.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Do you get the same PHP Warning: mysql_query() error in your logs when trying to connect, or is that error now different?

    Thread Starter katjames17

    (@katjames17)

    Yes, the same error

    [23-Nov-2016 21:02:10 UTC] PHP Warning: mysql_query(): MySQL server has gone away in D:\Hosting\7268586\html\wp-includes\wp-db.php on line 1870
    [23-Nov-2016 21:02:10 UTC] PHP Warning: mysql_query(): Error reading result set’s header in D:\Hosting\7268586\html\wp-includes\wp-db.php on line 1870

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Alright. This type of error often comes from keeping a mysql connection open without making any requests after a certain time, after which the connection is shut down: https://dev.mysql.com/doc/refman/5.7/en/gone-away.html

    Going back to what your hosting provider told you, that time is most likely set to 30 seconds on your server.

    There are a few server settings your hosting provider can change to solve that problem; I’d recommend that you get back to them and ask them to take a closer look at the problem, and what they can do to improve the resources available to your site.

    Let me know how it goes.

    Thread Starter katjames17

    (@katjames17)

    Unfortunately that’s not something they can do on a shared server. We’re looking into other options.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Jetpack not connecting to WordPress’ is closed to new replies.