Not tracking at all!

Hi Spicey80

The redirect to the website is the problem.

There are two indications for it.

1. Normally you would see an URL that looks something like this: https://www.kentballooning.com/checkout/order-received/checkout/order-received/23455/?key=wc_order_234523452345

2. The checkout session has been closed and the order data is not accessible anymore.

Do you notice the parameters at the end of the URL? They are referencing to that specific order. In order for our plugin to work it needs to pull the data from that specific order. But it cant when the redirect is not being done properly and/or the session has been closed.

I’ve seen off-site payment gateways that handle this correctly. But in your example it seems not to be the case.

Will we support offline payment gateways?

No, we won’t for several reasons.

1. Support cases are too complex and time consuming for offsite payment gateways. Something we don’t want to cover for a free plugin. We probably will if we start to offer a licensed version of our plugin.

2. We do not encourage shop owners to use offsite payment gateways. The visitor can stop the process in the middle of redirecting back to the website and thus some conversions will not be counted. Also using offsite payment gateways is bad for the conversion rate.

So in your case you will have to find a way to install the redirect properly or switch to an onsite payment gateway (which is highly recommended).

Kind regards
Aleks

Hi Aleks

Thanks for your super speedy reply and I completely understand why you don’t support offline payment gateways.

I still can’t understand why the plug in won’t work. The URL that you suggested I should see is what I see when I place an order. With the unique order number being displayed after the order-received/. An example of a test order I just placed is https://www.kentballooning.com/checkout/order-received/1785/?key=wc_order_5878e53a6bcbe

Surely this should therefore track?

I am afraid I don’t quite follow with your other point regarding the checkout session being closed?

I hope you can help as I would really like to use your plug in as I have read such positive things about it! However, I understand if it just isn’t possible!

Thanks

Louisa

Hi Louisa

Thanks for the link, that helps. If you open the source html you will find the following code coming from our plugin:

`<!– START Google Code for Sales (AdWords) Conversion Page –>

<!– The AdWords pixel has not been inserted. Possible reasons: –>
<!– You are logged into WooCommerce as admin or shop manager. –>
<!– The order payment has failed. –>
<!– The pixel has already been fired. To prevent double counting the pixel is not being fired again. –>

<!– END Google Code for Sales (AdWords) Conversion Page –>`

The text in the code exactly tells you what the possible reasons are. But most importantly the plugin works.

You’ll have to log out, click on one of your AdWords ads and then purchase in the store. Then the conversion should be tracked.

Regards
Aleks

Ok, thanks for that, I can see wha tyou mean.

However, nothing is tracking, from any of my other orders which I am pretty confident are coming through Adwords ads!

Could there be an issue with the google code itself? I am trying to use dynamic tracking for transaction specfic values.

Generally the tracking works pretty much very accurately.

The best test is to click on an ad and then a purchase in the shop (stay logged out as admin).

You could use Google Analytics to analyse where conversions generally are coming from. Without having had a peek into your account I can’t really say wherefrom they really come.

I’ve seen other clients who spent a lot on Google AdWords, thinking that many conversions were driven by AdWords. But in reality the conversions came through other channels. Google AdWords is good but it’s not always profitable in terms of ad spend and revenue.

If you are interested in an account review please contact us here: [email protected]

Hello there!
I love your plugin BUT only one little issue.
I can’t get it to work.
Im not logged in and im using incognito.
im using stripe in testing mode.
It’s coming successfully but google tag manager is not showing it fire.

Any suggestions?
https://prntscr.com/ea79er
https://prntscr.com/ea79io

https://stretchrepublic.com/checkout/order-received/2685/?key=wc_order_58a7cfe1e6c92

Hi @ariangreatzone

I see that you implemented the conversion tracking code with Google Tag Manager.

Our plugin is not made to work with Google Tag Manager. So I guess you are using some other plugin or method.

Regards
Aleks

We did that afterwards.
However we had no luck with this plugin.
If would have been nice to see a video. + confirmation that it works.
Thanks

We might create a video for the installation somewhere down the road.

There is a very detailed explanation how to confirm if the plugin is working. Did you follow it point by point?