Unable to get WF Firewall to write to folder

  • Resolved netivity

    (@netivity)


    7 years, 12 months ago

    Hello,

    I have Siteground site with PHP 5.5 and the latest WF version Version 6.2.7. I get this error all the time.

    We were unable to write to ~/wp-content/wflogs/ which the WAF uses for storage. Please update permissions on the parent directory so the web server

    I have been working with Siteground techs and they have reset permissions on the folders in question several times and nothing. Still the same error message.

    They have reviewed my htaccess public_html file and WF can write to it.

    What can I do?

    Netivity

Viewing 4 replies - 1 through 4 (of 4 total)
  • Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hello @netivity,

    I am part of the senior technical support team at SiteGround – can you please provide me with the ticket ID? I’ll be glad to check the case and provide you more information about it.

    Thread Starter netivity

    (@netivity)

    Hello Ivan,

    Ticket 2006943

    Any help would be appreciated. I also sent a message to WF Premiere support as we just upgraded our license.

    Thanks

    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hi again. Your ticket has been updated and the issue has been fixed. The config.php file inside the wflogs/ folder had wrong ownership.

    Please update the ticket in our system if you have any further issues – wel’ll be happy to help:)

    • This reply was modified 7 years, 11 months ago by Ivan Yordanov.
    Thread Starter netivity

    (@netivity)

    Thanks for the proactive help Ivan. Once again Siteground proves their value!! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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