No data, get errormessage

Hi,

please take a look at out knowledge base to learn how to solve this problem:

https://slimstat.freshdesk.com/support/solutions/articles/12000003148-how-do-i-update-the-table-structure-if-i-upgraded-from-a-version-prior-to-4-0

Best,
Jason

OK, I can try that.
However, I get an errormessage:

Het geüploade bestand overschrijdt de upload_max_filesize waarde die in php.ini is opgegeven.

Rough translation:

The uploaded file exceeds the value of upload_max_filesize which is defined in php.ini

After Googling, the solution seems to be to upload the file via FTP.

Quick questions:
1. Does the 4.2 version work with WP 4.7?

Is this the right sequence:
2. I start the process with disabling current version? Via Dashboard? Or rename via FTP?
3. Then upload the file to my plugin folder?
4. Activatie 4.2 via WP dashboard?
5. Then I just upgrade the plugin when prompted via the WP-dashboard?

Thanks!

• This reply was modified 8 years, 3 months ago by hb2011.

Hi,

the sequence is correct, with the following notes:

1. yes, it should, but you will keep it just for a few minutes after all
2. disable Slimstat via WP dashboard (DO NOT UNINSTALL IT, OR YOU WILL LOSE ALL YOUR DATA)
3. yes; if it says the folder already exists, you might need to upload the unzipped folder via FTP
4. yes
5. yes

Please, make sure you backup your database before you proceed. Also, we can help you convert your tables for a small fee.

Best,
Jason

I have a question before I proceed with step 3.

If I upload the unzipped version, that will create a new folder called wp-slimstat.4.2.
I noticed that in this wp-slimstat.4.2 folder there is a folder called wp-slimstat. I’d say, that’s the one to use – but then there will be 2 folders with that name. Which to me sounds like potential errors.

So, is it possible that after step 2 (disabelling via the dashboard) I do have to rename the 4.5 folder to something like wp-slimstat.4.5?

That way, WordPress will look at the right (4.2) folder, no?

Good question. Please rename the current wp-slimstat folder under /wp-content/plugins on your server to something like wp-slimstat-old. Then upload the new wp-slimstat folder (not the parent folder with the version number) in the same place. In your admin you will see two Slimstat entries under Plugins. Enable version 4.2 and see if that does the trick.

Thanks for your help, however the issue is not solved.

I have done all the steps, but both in the newly installed 4.2 version and after the upgrade to 4.45 I still get:
[12-15-16 10:16 am] 200 Unknown column ‘resolution’ in ‘field list’

Do you have other options I can explore?

Yes, the article I linked here above explains the manual steps you can follow to mimic what version 4.2 was trying to do. Your WP db user might not have enough permissions granted to complete all the steps. Follow those steps via phpMyAdmin and you should be good to go.

Jason

hmmmm, couple of questions, though

– Is it wise to do it this way without knowledge?

– It seems I have to install XAMPP and within that environment I install phpMyAdmin?

– is it just installing and then copy all the html from your link?

– Or is there more to it?

For a fee, we can do it for you. Contact us at https://support.wp-slimstat.com to discuss.

Jason