Update to 4.7 failed

  • Hi folks,
    it seems my WP install is broken. I was prompted to upgrade automatically upon login, a process which has worked many times before, but something went wrong this time and I cannot even access the dashboard.

    I have tried the manual installation and followed the extended instructions using Cyberduck to access the ftp.

    When I login the following page attempts to load but I get an error message instead:
    https://www.mysite.com/wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F

    No matter what I try, I cannot get around the upgrade.php

    Help please!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Would you happen to have W3 Total Cache active before the upgrade? I’ve encountered a couple of cases where this broke the upgrade process.

    In most cases it was resolved by removing all W3 Total Cache related files via FTP, completing the upgrade and then reinstalling W3 Total Cache.

    Thread Starter bluetidemusic

    (@bluetidemusic)

    Thank you, will try that now!

    Thread Starter bluetidemusic

    (@bluetidemusic)

    Ok I’ve tried purging the CloudFlare cache – no change

    I’ve renamed the plugins folder to plugins.hold – no change

    Tried different browsers, Safari and Opera – no luck with either

    Deleted W3 Total Cache files via FTP – I get a php error message as follows:
    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/santoria/public_html/wp-content/advanced-cache.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/santoria/public_html/wp-content/db.php.W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /home/santoria/public_html/wp-content/object-cache.php.
    Warning: Cannot modify header information – headers already sent by (output started at /home/santoria/public_html/wp-content/advanced-cache.php:23) in /home/santoria/public_html/wp-includes/pluggable.php on line 1179

    Really drawing a blank on this one.

    It seems not all W3 Total cache files were removed. Can you manually (via FTP or SSH) remove following files:

    /home/santoria/public_html/wp-content/object-cache.php
    /home/santoria/public_html/wp-content/advanced-cache.php

    Thread Starter bluetidemusic

    (@bluetidemusic)

    Ok, I deleted
    /home/santoria/public_html/wp-content/object-cache.php
    /home/santoria/public_html/wp-content/advanced-cache.php

    Then I got another php error message about db.php so I copied that elsewhere then removed and voila, it worked. I was prompted to update the database and now I’m able to access the dashboard again.

    brechtryckaert thank you so much for your help with this, I owe you a beer ??

    Glad to hear it’s fixed ??

    Brecht

Viewing 6 replies - 1 through 6 (of 6 total)
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