Timeout connecting to https://sopresto.socialize-this.com/mailchimp/exchange

Hi @jonjennings,

Thanks for reaching out! I’m sorry to hear that this is happening. In order to pass these details along internally to our developers to take a closer look, can I get some additional details from you?

– What version of PHP is currently running on your page?
– What theme is installed?
– What other plugins are currently enabled?
– If you revert to a default WordPress theme and temporarily deactivate all other plugins, does the page still lag? (This will allow us to rule out potential conflicts)

Thanks! I look forward to hearing back and helping out as much as possible.

Pearl

Hi Pearl, thanks for the speedy response.

PHP version: 5.3.10

Theme: it’s a custom theme

Plugins:
Admin Menu Editor Pro
Better My Sites Menu
Clear URL Cache
Contact Form 7
Intuitive Custom Post Order
MailChimp
NS Cloner – Site Copier
Regenerate Thumbnails
Simple Page Sidebars
WordPress Importer
WordPress MU Domain Mapping

Default theme: I’d rather not do that right now because the site’s very busy. But if the developers can’t immediately see the problem then I’ll build a cloned copy of the site and test on that. All the developers should have to do is look around line 274 of mailchimp.php – the sopresto key is posted to https://sopresto.socialize-this.com/mailchimp/exchange and the response should have the new key. However the call comes back with a WP_Error object containing “cURL error 7: couldn’t connect to host” (after the timeout delay)

Theoretically this could also be caused by a plugin hooked into the wp_remote_post() call but a) I can’t think of one of the existing plugins that might want to do that and b) I can’t access the sopresto URL from a browser myself either

Regards

Jon

Hey Jon,

Thank you so much for taking the time to get back to us with that information. I’ve gone ahead and passed these details along to our development team to allow them to dig in further. We really appreciate you bringing this to our attention – please feel free to reply back here at any time if you have additional details to add or if you have any other questions about the plugin in the meantime.

Thanks again!

Pearl

Hi,

Facing the same issue as soon as i upgraded the plugin version. Please help.

Thanks,

Here are the details of my website:

– WP version – 4.2.10
– PHP version – 5.6.26
– MailChimp List Subscriber plugin version – 1.5.3

Same problem here: This site can’t be reached

sopresto.socialize-this.com took too long to respond.

Hello all,

Thank you for getting these details sent on over to us! I’ve gone ahead and passed all of this information along to our developers. Although I am unable to provide an ETA for resolution, the issue will be addressed soon.

Thanks again!

Pearl

Hello again @ritusharma, @mvinas1705, and @jonjennings!

I wanted to follow up with everyone on this thread and let you know that a fix for this issue has been included in the most recent release. After updating to the latest version of the plugin this issue should no longer persist.

Thanks again for your assistance with the trouble shooting process! Please feel free to reach back out at any time in the future if you run into any additional questions.

Warmest Regards,

Pearl

• This reply was modified 7 years, 11 months ago by mcsupport.

That’s great news Pearl – thank you and please pass thanks on to the development team.

I’m still seeing the faulty 1.5.3 version on wp.org but I assume the new one is somewhere in the approval pipeline and will appear soon.

Hey @jonjennings,

We’re happy about the fix too! We’ll certainly pass along your thanks.

I’m going to go ahead and mark this thread as resolved, though should anyone run into any further issues, please don’t hesitate to post again and let us know. We’re glad to help.

Thanks,
Malachite

Hello. I’m using the Social plugin in which I no longer found the wp repository to update it. I am no longer able to authorize my Facebook account to use the plugin. Returns a time out message. Looking at the problem it seems to me that some service that was looking for information in url: sopresto.socialize-this.com is no longer working. Can someone help me? Thank you.

Same problem for everybody, the plugin is obsolete and discontinued so they dont have support anymore. Worst that that there’s no real substitute since it was the best for doing what it did, none other supports distribution for social media after you send your post or even worse nobody else supports several Facebook Pages distribution at once. It was very very good at what it did.

Is there no other similarity? Thank you!

Yes there are similar, but of poorer performance:

Jetpack
Nextscripts

Regards.