Lost all my WordPress stats when deactivating/reactivating Jetpack

  • Resolved Rinsky

    (@rinsky)


    8 years, 2 months ago

    Hello,

    is there a way to retrieve all me previous WordPress stats?

    I had to deactivate Jetpack for troubleshooting, when I reactivated all my stats were gone when I connected it to WordPress.com.

    My website is: https://www.hockey-news.info

    I mean…there are some stats right now but they are not the same as before..they are not complete.

    Please help me!

    Regards,
    Patrick

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, hockey-news.info/at/

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thread Starter Rinsky

    (@rinsky)

    Thank you very much! It works now again!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Lost all my WordPress stats when deactivating/reactivating Jetpack’ is closed to new replies.