Can’t Access Dashboard: Fatal Error Issue

  • Not sure what I’ve done to the site. I just did my very first post and tried to change the permalink settings when I encountered this:

    Fatal error: Uncaught Error: Call to undefined function mysql_error() in /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php:29 Stack trace: #0 /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php(127): UniteDBRev->checkForErrors(‘fetch’) #1 /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/revslider_params.class.php(42): UniteDBRev->fetch(‘wp_omga_revslid…’) #2 /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/revslider_operations.class.php(1070): RevSliderParams->getFieldFromDB(‘general’) #3 /home2/populba1/public_html/wp-content/plugins/revslider/settings/general_settings.php(41): RevOperations::getGeneralSettingsValues() #4 /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/framework/base_admin.class.php(343): require(‘/home2/populba1…’) #5 /home2/populba1/public_html/wp-content/plugins/revslider/revslider_admin.php(56): UniteBaseAdminClassRev::requireSettings(‘general_setting…’) #6 /home2/populba1/ in /home2/populba1/public_html/wp-content/plugins/revslider/inc_php/framework/db.class.php on line 29

    Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /home2/populba1/public_html/wp-content/mu-plugins/endurance-page-cache.php:217 Stack trace: #0 /home2/populba1/public_html/wp-content/mu-plugins/endurance-page-cache.php(254): Endurance_Page_Cache->is_cachable() #1 /home2/populba1/public_html/wp-includes/class-wp-hook.php(298): Endurance_Page_Cache->finish(”) #2 /home2/populba1/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #3 /home2/populba1/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /home2/populba1/public_html/wp-includes/load.php(677): do_action(‘shutdown’) #5 [internal function]: shutdown_action_hook() #6 {main} thrown in /home2/populba1/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 217

    The website is:

    https://www.popularproductreview.com/

    It’s the first time I had this issue. I have no knowledge in MySQL and php so the moment I lost my access to the dashboard, I was really lost and all I can think about since I don’t understand the codes it to ask for help.

    Does anyone know how we can fix this? Thank you so much for your help. I appreciate it.

Viewing 1 replies (of 1 total)
  • lisa

    (@contentiskey)

    are you able to access your plugins folder in your webhosting cpanel or via FTP?
    try deactivating plugins> looks like 2 of your plugins are having a problem.
    =======
    How to deactivate all plugins when not able to access the administrative menus?
    https://codex.www.ads-software.com/FAQ_Troubleshooting

    Reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
    Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    • This reply was modified 8 years, 1 month ago by lisa.
Viewing 1 replies (of 1 total)
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