• Resolved patriotemsit

    (@patriotemsit)


    With the recent WordPress update 4.7.1 my website will not load with NextGEN Gallery 2.1.67 activated. Website works fine after I deactivate NextGEN Gallery. Any thoughts why or will there be a compatibility update for the plugin?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter patriotemsit

    (@patriotemsit)

    After writing this post there was an update for the plugin to 2.1.69. The issue still remains.

    Plugin Contributor photocrati

    (@photocrati)

    @patriotemsit – There are no specific issues with WordPress 4.7.x … I would suspect something else to be creating a conflict. Also to note, although it appeared a NextGEN Gallery 2.1.67 was available, we did not deploy that specific version number (a mystery to us, especially since it does not appear here https://www.ads-software.com/plugins/nextgen-gallery/developers/).

    Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?

    If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

    Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter patriotemsit

    (@patriotemsit)

    I found that jQuery Updater plugin is not compatible with NextGEN Gallery. I now am trying to get the NextGEN Download Gallery plugin to work. Thank you.

    Plugin Contributor photocrati

    (@photocrati)

    @patriotemsit – Thanks for the update! Yes, the jQuery Updater pushes to a higher version of jQuery than what is bundled with WordPress. NextGEN Gallery requires the version that is bundled with WordPress. As to the NextGEN Download Gallery, we are not its author although I imagine they would be happy to help you get things sorted out.

    Thanks, again!

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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