Plain Text or HTML options

@clmerle

Yes, for each user, their profile needs editing with the format changing to ‘Plain Text – Excerpt’. You can edit users from the Subscribe2->Subscribers page, under the Registered Subscribers tab, then click ‘Edit’ below each email address where you want to make the change.

Thanks. I’m not seeing that option when I click to edit a Registered Subscriber. We are using the Subscribe2 HTML (paid version) of the plugin. Is there a setting I need to enable to see it?

@clmerle

If you are seeing a Yes / No opt in or out choice then that’s because you are using the plugin in Digest mode. In that case what you are asking isn’t easily possible.

Yes, we are using it in digest mode. I’ll look at other options. Some of our recipients are using Outlook clients and our emails are causing their Outlook clients to choke on them. Outlook will become unresponsive when they try to open or preview one and sometimes crash. It looks like I’ll need to reformat our HTML emails, though not sure what has changed in our email or Outlook that could be causing the offense.

@clmerle

Outlook is notorious for being a terrible platform for rendering HTML – for some reason MicroSoft chose to use the engine from Word rather than IE several years ago and it’s been poor since then!

Have a look around online for tips, but essentially make your HTML as plain as you possibly can – nothing to fancy.

https://www.campaignmonitor.com/css/
https://kb.mailchimp.com/campaigns/previews-and-tests/my-campaign-looks-bad-in-outlook
https://litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients
https://www.sitepoint.com/how-to-code-html-email-newsletters/

I think we finally found the culprit. We got some screenshots from two of our subscribers who use Outlook. It appears to be the Google AdWords Conversion code that we’ve pasted in the bottom of the Notification email template.

And I just noticed something in the code is that it’s src=//www NOT src=https://www. We’re going leave the code out for now. I don’t have access to Outlook to test if reinserting the http will fix it.

<!-- Google Code for newsletter optin Conversion Page -->
<script type="text/javascript">
/* <![CDATA[ */
var google_conversion_id = REMOVED;
var google_conversion_language = "en";
var google_conversion_format = "3";
var google_conversion_color = "ffffff";
var google_conversion_label = "REMOVED";
var google_remarketing_only = false;
/* ]]> */
</script>
<script type="text/javascript" src="//www.googleadservices.com/pagead/conversion.js">
</script>
<noscript>
<div style="display:inline;">
<img height="1" width="1" style="border-style:none;" alt="" src="//www.googleadservices.com/pagead/conversion/REMOVED/?label=REMOVED&guid=ON&script=0"/>
</div>
</noscript>

@clmerle

Google recommend this approach as an easy workaround for different protocols – for example HTTP or HTTPS, by not specifying the code should use whatever protocol the page is loading under.

You could insert the above using a custom keyword and use the set_url_scheme() function to set the correct protocol or just hard code it if you need it back in the emails.