Can’t access my dashboard

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.www.ads-software.com/Debugging_in_WordPress

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

• This reply was modified 7 years, 10 months ago by Steven Stern (sterndata).

I tried enabling the debug log but it caused the site to crash until it turned it back to false. I went back and looked for the log but it was not there.

If I change the theme, will I not loose content or damage the site in some way?

Also, how would I change the theme without access to the dashboard?

I tried enabling the debug log but it caused the site to crash

What exactly did you do?

Went into WP-config and changed define(‘WP_DEBUG_LOG’, false); to (‘WP_DEBUG_LOG’, true);

Then tried to open the site again. This is a live site.

That should not have crashed the site.

Have you looked in the server’s error log(s)?

I just looked and it says login.php does not exist.

that’s a problem, because there should not be a file called “login.php”. What’s looking for it? Please paste the relevant lines from the error log.

It’s the only line in the server error log. For security reasons, I’m not sure I should post the log line.

Interestingly, I just checked and the file does exist.

where does the file exist? Please post the error log.

The file exists in the path where the error log says it does not exist. The WP installation is in a sub folder in the public html folder. The login file is in the root of that folder. I looked at another WP installation I have on the same site that is working fine and the problem WP site is configured the same way as the one that works.

I have an html site with 2 WP installations within the site. I know that’s not really recommended but it has worked fine for years that way. As far as I know, all that has changed since the site was working fine is the the updating of WP, themes and plugins. Unfortunately, those updates were all done at the same time so I don’s know which caused the problem. I have a backup that was done shortly before the problem but it’s difficult to run the restore without access to the dashboard.

I took another look at the error log and I think I see the problem but I don’t know how to fix it. The WP installation is in a folder instead of the public root. However, when I try to access the dashboard, it is trying to find login.php in the public html public root instead of the folder where it actually is. Where in the WP files does it point to the login file location? I assume I need to edit that line of code.

Correction, I mean wp-login-php

PUtting one WP installation under another one is always a problem. Can you move them so they’re side-by-side? You might ask your host about that.

They are side by side. It’s an HTML site with 2 side by side WP installations, each in their own folder. The site is andrewsamplab.com

So one site is in public_html/123 and the other is in public_html/456?