Pop Up not displaying

  • Resolved drinkwriterepeat

    (@drinkwriterepeat)


    8 years ago

    Hello! I have the plugin installed, and it shows up in the customizer, but it doesn’t seem to be popping up. I’ve logged out, gone into incognito mode, and also tried on other devices. I also believe I cleared my cache as well…But I’m not 100% sure! I tried to follow the advice on others’ threads first. Thanks!

    offsquarebrewing.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alexstandiford

    (@alexstandiford)

    Hello there!

    Can you start by following the steps shown here? https://www.ads-software.com/support/topic/verify-pop-is-not-visible/#post-8691510

    I suspect there’s a bug in the code related to the AJAX call on some hosts but I’m still not 100% sure. Either way that fix will most likely solve your problem

    Thread Starter drinkwriterepeat

    (@drinkwriterepeat)

    I tried to do both ways…I may have gone into a wrong section, but added the text to paste, which didn’t work. I tried to go back in and delete it, but now I’m getting this error and can’t even get to my admin page. I’m a bit worried.

    Fatal error: Cannot redeclare eav_override_template() (previously declared in /home/content/a2pewpnas01_data01/40/3884240/html/wp-content/themes/stout/functions.php:428) in /home/content/a2pewpnas01_data01/40/3884240/html/wp-content/themes/primer/functions.php on line 516

    Plugin Author alexstandiford

    (@alexstandiford)

    Oh no! Don’t worry, we can fix this. You’ll have to get to your theme’s functions.php file using FTP in order to resolve this.

    That error means that you have added the function eav_override_template to your functions.php a second time, and PHP doesn’t like that. Scroll to line 516 in your code (or if you’re not using a code editor just use CTRL+F to find the words function eav_override_template). Delete any occurrence of that function in that file, as well as the single apply_filters Item that was added just below it.

    Sorry about the trouble. I hope it didn’t cause you too much pain.

    Once you get back up and running let me know. I have a few other (less scary) things to test.

    Plugin Author alexstandiford

    (@alexstandiford)

    Hey @drinkwriterepeat – how is this going? I checked out your site the other day (actually, I shot you an email, too). It looks like you at least got the site running again.

    If I don’t hear back in the next day or so, I’m going to go ahead and mark this issue as closed. Feel free to submit another ticket or open this one back up if you ever get around to working on this again.

    Cheers!

    Thread Starter drinkwriterepeat

    (@drinkwriterepeat)

    Hi Alex–Sorry, I got a little busy with other things, but I am still having issues with the plugin. I’m afraid to mess with the code again after what happened last time since I’m not super familiar with it. I tried the other trouble shooting options and have looked at other threads, but still can’t figure it out. I appreciate any help!

    Plugin Author alexstandiford

    (@alexstandiford)

    Ah, the life of a brewery owner :).

    Tell you what – go to my site: https://bit.ly/2oXeQvl and fill out the contact form. Shoot me a message and I’ll help you more directly.

    Cheers!
    Alex

Viewing 6 replies - 1 through 6 (of 6 total)
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