stopped working

  • Resolved sue2016

    (@sue2016)


    8 years ago

    This is a good plugin. I have made some sliders to test and looking good. I made a mistake and entered a embed url instead of the video url and now it stop working. I clear wp and browser cache and still no good. Will delete of plugin and reinstall keep all old sliders?

    Thank you.

    Sue

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sue2016

    (@sue2016)

    Hello richteam,

    Reinstalling the plugin did not fix it.

    I can see this error when I try to add a new slide

    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    (anonymous) @ Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25
    Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at Rich-Web-Video-Slider-Admin.js?ver=4.7.2:25

    Thank you for helping.

    Sue :o)

    Plugin Author richteam

    (@richteam)

    Hi again.

    Sorry for the late answer.

    We have tried to fix that problem. We have done update. Please delete your version again, and install new version. There you mustn’t find any problems with uploading videos. Let us know any news about it.

    We are waiting for your response.

    Thank You.

    Thread Starter sue2016

    (@sue2016)

    The installed new version is working perfectly.

    Thank you :o)

Viewing 3 replies - 1 through 3 (of 3 total)
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