Notes before submitting a topic

Hi everyone,

In some cases, there are problems with the customer’s site, but no problem with LearnPress plugin when testing on local. This often be due to many reasons. Therefore, please note the following inspection of the site by yourself prior to contact with us:

1. Make sure that you are using the latest version of LearnPress plugin and the add-ons LearnPress.

2. Memory of hosting is restricted. Please increase memory limit to 128M follow this way: https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP or you have to increase memory for your hosting.

3. WordPress or PHP version is outdated. We recommend running the latest version of WordPress, PHP version 5.6 or higher.

4. Deactive one by one plugin in order to definite plugins maybe cause conflict with LP.

5. Turn on console to check bug then give us a sreenshot about issue and error system reported. This guideline will be helpful to you https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors.

If you still not find out any separate solution for your site, you can contact us at https://thimpress.com/forums/forum/plugins/learnpress/ for more support.

Regards,

Hien Phan.