• Resolved Andrew McKinnon

    (@andrew-mckinnon)


    I am having duplicate posts appear. One with a thumbnail and one without. I have emailed several times and thought this best to resolve.

    Site:

    https://storehouse.scoopnutrition.com

    I have emailed the user/PW as instructed but your email must be junking my messages.

    Can I PM the login. I am getting very keen for an answer.

    Cheers
    Andrew

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Andrew McKinnon

    (@andrew-mckinnon)

    Further to the above – The first post that gets created has category set to ‘uncategorised’ and has no feed metadata which all WP RSS Aggregator posts are supposed to have. It also has no featured image. The second post to be created (post_name_2) has all of that set correctly.

    Thread Starter Andrew McKinnon

    (@andrew-mckinnon)

    Helloooooooooooooo? Come on guys this is tragic. How about a response? Please?

    Hi Andrew,

    We have replied to you twice both on February 14th and 20th but we’re not sure if you’re getting any of them. Have you tried to check your Spam/Junk folder?

    We have never received your login details as well and we have also checked our Spam folder.

    Do you have another email address other than your current one ([email protected]) that we can use for our correspondence?

    Please send your login details along with other information we have asked before to our email [email protected] using your alternative email address.

    Thread Starter Andrew McKinnon

    (@andrew-mckinnon)

    Forwarded details for site admin etc from email address: Email Address

    Hi Andrew,

    We confirm now that we have received your email from your alternate email address.

    We have checked the login details too and it works.

    We’ll be looking at your issue then and get back to you soon.

    Thank you for taking the time to resend your email.

    Thread Starter Andrew McKinnon

    (@andrew-mckinnon)

    Hi Eric, The duplicate posts are still appearing despite disabling the Twitter plug in.

    I disabled it at 11.30am EST Tues 7. I note there were duplicate posts both Wed and Thursday.

    So what would recommend next?

    Cheers
    Andrew

    Hi Andrew,

    We confirmed that we have received your response on your ticket.

    We’ll get into that in a moment and we can continue our conversation there.

    Thread Starter Andrew McKinnon

    (@andrew-mckinnon)

    Hi Eric, still consistently getting the duplication with the plug-in switched off. I think you might need to admit defeat on that avenue of inquiry.

    What would you recommend now please?

    Hi Andrew,

    Have you made a reply on your ticket? If not, please do so since this forum is not used for answering questions regarding our premium add-ons, sorry for that.

    If you have replied, but we haven’t responded to you, it could be that we missed your email again. If so, please try to use your alternate email from before.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
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