Custom User Role is considered “Support Team Member”

  • Resolved worsin

    (@worsin)


    8 years ago

    Ive got a custom User Role i created for site members and ive added the needed capabilities to the role so they can submit and edit their tickets but i get the following message when going to the submit ticket page.

    Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or click here to open a new ticket.

    Basically it thinks my premium member user role is a support team member which is not the case.

Viewing 1 replies (of 1 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    What other capabilities does that custom role have? Can you give us a full list?

    Thanks.

Viewing 1 replies (of 1 total)
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