Jetpack makes the -more- tag useless

Thanks for the report. Jetpack does not touch the more tags and the overall styling of your posts. This is all controlled by your theme.

That said, Jetpack also ships with its own theme, that can be activated and will replace your desktop theme on mobile devices. In that situation, your desktop theme doesn’t load at all on mobile, and is completely replaced by another, mobile, theme that will control the design of your site.

This custom mobile theme adds a new option, under Jetpack > Settings > Appearance > Mobile Theme, to decide how your blog page should look like and whether it should include full posts or excerpts. The look of the paragraphs and other design elements of the theme can be customized with CSS.

Are the problems on your site limited to Jetpack’s mobile theme? If so, could you try the option I mentioned above?

If your problems happen on desktop as well, they may not be related to Jetpack. Could you try to deactivate each one of your plugins, one at a time, until you find what’s causing the issue?

Let me know how it goes.

Hi Jeremy,

Thanks for your detailed reply. For the mobile theme issue, it’s resolved by tweaking the jetpack settings.

However, the blog page issue doesn’t go away. I even found out that disabling all other plugins doesn’t resolve the more tag issue. I exclude every plugins and only manipulated Jetpack, it did affect how the blog page is displayed: when it’s activated, all text in a post will crank up to one huge paragraph losing all property. When it’s deactivated, more tag works, image is displayed, paragraphs show in right format.

Would you have any idea which part might go wrong? Should I talk to the theme’s team?

Thanks for your help a lot.

I’m afraid I would need more details to be able to help.

Could you share some screenshots of the issue, as well as a link to your site and a link to somewhere where I could download your theme to try to reproduce the issue on my end?

You can use a service like https://snag.gy/ to share your screenshots here.

If you want your site URL to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Thanks!

Hey @jeherve!

This first came up over in the Shoreditch forum.

On the blog page of the site, the entire post appeared in a single <p> tag, with no formatting applied (almost like a manual excerpt was being used).

@strangetml found that disabling jetpack alleviated the issue. I did originally notice a lot of <font> tags in the HTML, but I think those are actually being inserted by chrome when I translate the page from Chinese to English.

Jetpack debug is giving an XML-RPC error at the moment. @strangetml – can you try running the debug tool here, and following the instructions? Getting Jetpack properly connected again will be the first step ??
https://jetpack.com/support/debug/

Thanks for jumping in @shireling! Now that I know about the theme, Shoreditch, as well as the site’s language, I think I understand what the problem is.

@strangetml The Shoreditch theme relies on Jetpack to manage some of your theme options. If you go to Appearance > Customize > Content Options in your dashboard, you should see an option to display either the full post or a custom excerpt on your blog and archive pages. This option is managed by the Jetpack plugin. When you remove the plugin, the option will disappear.

The option actually works well with most sites, but Jetpack isn’t able to create a correct excerpt when the post uses a language like Chinese.

I’ve logged the issue here, and we’ll work on getting this fixed in a future Jetpack release.

Until then, I believe you should be able to solve this issue by choosing “Full Post” in the content options in your site’s customizer.

Thanks for the report!

• This reply was modified 8 years ago by Jeremy Herve.

Hi @shireling, @jeherve,

I’m so thankful to have you both being very helpful out there. Thanks @shireling for coming over to explain the issue, leading @jeherve to mention how the “content options” work.

Now I live edit the theme again. I can explain what’s actually going on. In “Blog display” under “Content options”, the “full post” will leave the blog page intact; more tag, image displays, and paragraph formats. All fine. If I set it to post excerpt, then all style is removed and all text in a single post will be displayed as one big chunk.

I’m not sure the wordings of the options communicate what it does well then. Perhaps the “fix” on this topic will now be a bit different from fixing the language-wise issue, I guess?

• This reply was modified 8 years ago by strangetml.

If I set it to post excerpt, then all style is removed and all text in a single post will be displayed as one big chunk.

That is indeed the problem here. It only happens with specific content, with languages using multibyte character sets, like Chinese or Japanese.

We will work on fixing that issue. Once the problem is resolved, choosing the “excerpt” option will display an excerpt regardless of the language you use on your site.

Thanks a lot for following up with this issue @jeherve

One thing I wanted to mention (just to make sure we are all on the same page!).

@jeherve is fixing an issue that prevents excerpts from being generated for certain languages. Even with that fixed though, excerpts will not include formatting.

That’s an expected part of how excerpts work – they are the beginning section of a post without any formatting included, unless you manually add formatting in a Manual Excerpt in the Excerpt field of your post editor.

If you want a shortened version of your post to be displayed, including formatting and images, you’ll want to set your Content Options to display the full post – and add a More Tag to that post.

Hi @shireling,

Your explanation makes things clear. That’s exactly where I got confused at first. I thought the “exerpts” present part of the post instead of “all text with formatting removed”.

You guys have helped me resolved my original question after knowing how “full post” and “excerpts” work differently.

Glad it’s sorted now ??