• Hello,
    My Slider is working fine on the front end, but in the dashboard i can’t see the images of my slider, the just appear as blank white boxes, however when i duplicate them i can see the duplication for an instant.. but in the moment i press save and leave the page and enter again the images disappear again.. Also i can’t see the newly loaded images, which makes it really difficult to adjust them. My Theme is Twentytwelve…
    Greetings
    Tobi

Viewing 6 replies - 1 through 6 (of 6 total)
  • Do those image filenames contain any special characters like spaces or apostrophes? I had uploaded a few images with filenames containing those characters, and got blank white boxes (I think like what you’re describing). When I modified the filenames and uploaded again, I could see the slides as usual.

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    Thank you for choosing Master Slider.

    Please check out wp-config.php and make sure nothing extra is defined for changing content directory and etc. Also, check out the source page and send us the wrong src that is set for images.

    Please let me know if you have any further questions.

    Best,
    Averta

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    It is better not to use special characters because it will escape and some characters will make problems.

    Also, I let the dev team know about this and if there was any problem with Master Slider, they will fix it soon.

    Best,
    Averta

    Plugin Contributor averta support

    (@averta_support)

    If you are satisfied with Master Slider, please give it a review.
    We would greatly appreciate it.

    Have a great day!
    Averta

    I am having the exact same issue, among others. This slider was working great and I had no problems with it. It was exactly what I needed. All of a sudden it is completely bugged out on the back end. None of the thumbnails show up, even after regenerating new thumbnails. They’re just blank??? These thumbnails were working just fine before. There are a number of other issues I’m having as well. I cannot click on any of the settings tabs after switching to slider settings. All of my wrapper settings and transition speed settings have disappeared on the slide settings page, and no matter how many times I save it, none of the toggles stay toggled. I cannot see the “text” display of the Slide Info even though it’s selected (screenshot linked), although it didn’t even want to do that at first. The transition settings on one of the sliders isn’t even being set correctly. I have three separate sliders, they are all set to normal slide transition, but one of them has decided it would rather do a fade transition, which is why I’m here instead of just dealing with how incredibly buggy this thing is.

    The sliders are on a production website so I cannot disable other plugins until it works. Here is a screen shot of what I see with the thumbnails and buggy slide info box: https://drive.google.com/open?id=0B01M2czhjMbfMFNFSEpYNllBWnc

    And here is a screenshot of the permanently disabled settings and toggles: https://drive.google.com/open?id=0B01M2czhjMbfUW1rd2RMTThGLUE

    Plugin Author averta

    (@averta)

    Hi,

    Sorry for the inconvenience caused.
    A conflicting issue may cause this problem; please send us the browser console log you can paste it here in a code tag or sent it as a screen shot. To open the browser console in Chrome click on burger button on top right-hand side > More tools > Developer Tools > Console Tab

    Also, please check the slider admin area when other plugins are disabled on your website.

    Regards,
    Averta

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘can’t see images in the dashboard’ is closed to new replies.